Axis Communications Q6044-C user manual Storage and disk management problems, Storage disruption

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AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 37.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

	NOTICE
	Formatting the card will remove all content, including all recordings, from the SD card.
Media converter switch

Media converter switch	The media converter switch does not support hotswapping. Disconnect power from the switch
freezes after hotswapping	before swapping cameras. Restart the switch after a failed attempt to hotswap.

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Contents Axis Q6044-C PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q6044-C PTZ Dome Network Camera Table of ContentsMulti-Connector Cable Troubleshooting For technical specifications, see Connectors and ButtonsHardware Overview CameraMulti-connector LED IndicatorsPower Button SD Card SlotMedia Converter Switch Connectors Media Converter SwitchDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Description Media Converter Switch LED IndicatorsAccess from a Browser Access the ProductAccess from the Internet Set the Root PasswordLive View Go to Setup EventsControls on the Live View Click Use HttpsPTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View Axis Q6044-C PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6044-C PTZ Dome Network Camera Basic Setup Set Up the ProductVideo Stream VideoPixel Counter Image Click Save to apply the new settings264 Stream Profiles Camera SettingsOverlay Image SettingsGo to Video Video Stream and select the Image tab Use Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Start by enabling overlay text in the video stream Privacy MaskGo to Events Action Rules Default Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onGo to PTZ Preset Positions Preset PositionsClick Add to save the preset position PTZ Pan Tilt ZoomGatekeeper ConfigurationAutotracking Exclude AreasMax Limits Guard TourTo add a guard tour Advanced Osdi ZonesTour Recording LimitsControl Queue Operator Same as administrator but with lower priorityControls Axis Q6044-C PTZ Dome Network Camera Detectors Set Up Motion Detection WindowsShock Detection Motion DetectionParameter Object Size History Sensitivity Description Default valuesHigh level 100% Medium level 50%Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q6044-C PTZ Dome Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddActions Recipient Types Add RecipientsSet Up Email Recipients Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Recording List RecordingsContinuous Recording Go to Recordings ListLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Basic TCP/IP SettingsDate & Time NetworkIPv6 Address Configuration IPv4 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardPorts & Devices MaintenanceNetwork Share PortsSupport Overview SupportSystem Overview Logs & ReportsPlain Config Reset to Factory Default SettingsScripting File UploadAxis Q6044-C PTZ Dome Network Camera Function Pin wire Specifications Multi-Connector CableActivated, floating unconnected when Drain, 100 mA Green/white Ethernet receivingUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Video Camera Settings Key framesMedia converter switch Storage and disk management problemsStorage disruption Re-mount the storage deviceTechnical Specifications Installation aid Function/group Specifications System ApplicationMaintenance PowerCamera Connectors ConnectorsFunction Pin Specifications External ConnectorsNetwork connector Terminal connectorPerformance Considerations M5.2

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