Axis Communications Q6044-C user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q6044-C PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044-C PTZ Dome Network CameraMulti-Connector Cable Troubleshooting Hardware Overview Connectors and ButtonsFor technical specifications, see CameraPower Button LED IndicatorsMulti-connector SD Card SlotMedia Converter Switch Media Converter Switch ConnectorsDip switch position Network Connector Dip SwitchesConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccess from the Internet Access the ProductAccess from a Browser Set the Root PasswordControls on the Live View Go to Setup EventsLive View Click Use HttpsPTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View Axis Q6044-C PTZ Dome Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6044-C PTZ Dome Network Camera Set Up the Product Basic SetupVideo Stream VideoPixel Counter Image Click Save to apply the new settings264 Camera Settings Stream ProfilesOverlay Image SettingsGo to Video Video Stream and select the Image tab Use Overlay Text in an Action Rule Overlay ImageGo to Video Overlay Image Start by enabling overlay text in the video stream Privacy MaskGo to Events Action Rules Viewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onClick Add to save the preset position Preset PositionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomAutotracking ConfigurationGatekeeper Exclude AreasMax Limits Guard TourTo add a guard tour Tour Recording Osdi ZonesAdvanced LimitsControl Queue Operator Same as administrator but with lower priorityControls Axis Q6044-C PTZ Dome Network Camera Shock Detection Set Up Motion Detection WindowsDetectors Motion DetectionHigh level 100% Default valuesParameter Object Size History Sensitivity Description Medium level 50%Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q6044-C PTZ Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddActions Add Recipients Recipient TypesCreate Schedules Set Up RecurrencesSet Up Email Recipients Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Continuous Recording RecordingsRecording List Go to Recordings ListLanguages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Date & Time Basic TCP/IP SettingsGo to Setup System Options Security Certificates NetworkAssign IP Address Using ARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration ARP/PingAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardNetwork Share MaintenancePorts & Devices PortsSystem Overview SupportSupport Overview Logs & ReportsScripting Reset to Factory Default SettingsPlain Config File UploadAxis Q6044-C PTZ Dome Network Camera Activated, floating unconnected when Drain, 100 mA Multi-Connector CableFunction Pin wire Specifications Green/white Ethernet receivingEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo Camera Settings Problems with streaming H.264Video and image problems, general Key framesStorage disruption Storage and disk management problemsMedia converter switch Re-mount the storage deviceTechnical Specifications Maintenance Function/group Specifications System ApplicationInstallation aid PowerConnectors Camera ConnectorsNetwork connector External ConnectorsFunction Pin Specifications Terminal connectorPerformance Considerations M5.2
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