Axis Communications Q6044-C user manual Symptoms, Possible Causes and Remedial Actions, Basic

Page 59

AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

The IP address has been changed by DHCP

Certificate error when using IEEE 802.1X

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the product must be reset to the factory default settings. See Reset to Factory Default Settings on page 55.

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup.

For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP server. See Date & Time on page 46.

The product is accessible locally but not externally

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 49. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

59

Image 59
Contents Axis Q6044-C PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis Q6044-C PTZ Dome Network Camera Table of ContentsMulti-Connector Cable Troubleshooting Camera Connectors and ButtonsFor technical specifications, see Hardware OverviewSD Card Slot LED IndicatorsMulti-connector Power ButtonMedia Converter Switch Connectors Media Converter SwitchConnector internal 2-pin I/O terminal block Network Connector Dip SwitchesDip switch position Description Media Converter Switch LED IndicatorsSet the Root Password Access the ProductAccess from a Browser Access from the InternetClick Use Https Go to Setup EventsLive View Controls on the Live ViewTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls Axis Q6044-C PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamAxis Q6044-C PTZ Dome Network Camera Basic Setup Set Up the ProductPixel Counter VideoVideo Stream 264 Click Save to apply the new settingsImage Stream Profiles Camera SettingsGo to Video Video Stream and select the Image tab Image SettingsOverlay Go to Video Overlay Image Overlay ImageUse Overlay Text in an Action Rule Go to Events Action Rules Privacy MaskStart by enabling overlay text in the video stream Browser Viewer Description Configure the Live ViewDefault Viewer for Browsers Viewer SettingsFor more information about I/O ports, see I/O Ports on Go to Setup Live View ConfigUser Defined Links Output ButtonsPTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Click Add to save the preset positionExclude Areas ConfigurationGatekeeper AutotrackingTo add a guard tour Guard TourMax Limits Limits Osdi ZonesAdvanced Tour RecordingControls Operator Same as administrator but with lower priorityControl Queue Axis Q6044-C PTZ Dome Network Camera Motion Detection Set Up Motion Detection WindowsDetectors Shock DetectionMedium level 50% Default valuesParameter Object Size History Sensitivity Description High level 100%Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q6044-C PTZ Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersActions Recipient Types Add RecipientsGo to Events Schedules and click Add Set Up RecurrencesSet Up Email Recipients Create SchedulesAxis Q6044-C PTZ Dome Network Camera Go to Recordings List RecordingsRecording List Continuous RecordingLanguages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Network Basic TCP/IP SettingsGo to Setup System Options Security Certificates Date & TimeARP/Ping IPv4 Address ConfigurationIPv6 Address Configuration Assign IP Address Using ARP/PingDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressSmtp email QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardPorts MaintenancePorts & Devices Network ShareLogs & Reports SupportSupport Overview System OverviewFile Upload Reset to Factory Default SettingsPlain Config ScriptingAxis Q6044-C PTZ Dome Network Camera Green/white Ethernet receiving Multi-Connector CableFunction Pin wire Specifications Activated, floating unconnected when Drain, 100 mACheck the Firmware TroubleshootingUpgrade the Firmware Emergency Recovery ProcedureProduct is accessible locally but not externally Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserKey frames Problems with streaming H.264Video and image problems, general Video Camera SettingsRe-mount the storage device Storage and disk management problemsMedia converter switch Storage disruptionTechnical Specifications Power Function/group Specifications System ApplicationInstallation aid MaintenanceCamera Connectors ConnectorsTerminal connector External ConnectorsFunction Pin Specifications Network connectorPerformance Considerations M5.2
Related manuals
Manual 67 pages 21.72 Kb