Axis Communications Q6044-C Problems with streaming H.264, Key frames, Video Camera Settings

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AXIS Q6044-C PTZ Dome Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 15.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 66.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 62.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
	Video > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q6044-C PTZ Dome Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q6044-C PTZ Dome Network CameraMulti-Connector Cable Troubleshooting Connectors and Buttons For technical specifications, seeHardware Overview CameraLED Indicators Multi-connectorPower Button SD Card SlotMedia Converter Switch Media Converter Switch ConnectorsNetwork Connector Dip Switches Dip switch positionConnector internal 2-pin I/O terminal block Media Converter Switch LED Indicators DescriptionAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordGo to Setup Events Live ViewControls on the Live View Click Use HttpsAxis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View Axis Q6044-C PTZ Dome Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAxis Q6044-C PTZ Dome Network Camera Set Up the Product Basic SetupVideo Video StreamPixel Counter Click Save to apply the new settings Image264 Camera Settings Stream ProfilesImage Settings OverlayGo to Video Video Stream and select the Image tab Overlay Image Use Overlay Text in an Action RuleGo to Video Overlay Image Privacy Mask Start by enabling overlay text in the video streamGo to Events Action Rules Configure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions Go to PTZ Preset PositionsClick Add to save the preset position PTZ Pan Tilt ZoomConfiguration GatekeeperAutotracking Exclude AreasGuard Tour Max LimitsTo add a guard tour Osdi Zones AdvancedTour Recording LimitsOperator Same as administrator but with lower priority Control QueueControls Axis Q6044-C PTZ Dome Network Camera Set Up Motion Detection Windows DetectorsShock Detection Motion DetectionDefault values Parameter Object Size History Sensitivity DescriptionHigh level 100% Medium level 50%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q6044-C PTZ Dome Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddActions Add Recipients Recipient TypesSet Up Recurrences Set Up Email RecipientsCreate Schedules Go to Events Schedules and click AddAxis Q6044-C PTZ Dome Network Camera Recordings Recording ListContinuous Recording Go to Recordings ListLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Basic TCP/IP Settings Go to Setup System Options Security CertificatesDate & Time NetworkIPv4 Address Configuration IPv6 Address ConfigurationAssign IP Address Using ARP/Ping ARP/PingAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardMount and Unmount SD Card Format SD CardMaintenance Ports & DevicesNetwork Share PortsSupport Support OverviewSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigScripting File UploadAxis Q6044-C PTZ Dome Network Camera Multi-Connector Cable Function Pin wire SpecificationsActivated, floating unconnected when Drain, 100 mA Green/white Ethernet receivingTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, generalVideo Camera Settings Key framesStorage and disk management problems Media converter switchStorage disruption Re-mount the storage deviceTechnical Specifications Function/group Specifications System Application Installation aidMaintenance PowerConnectors Camera ConnectorsExternal Connectors Function Pin SpecificationsNetwork connector Terminal connectorPerformance Considerations M5.2

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