Axis Communications P5414E Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the > with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P5414-E PTZ Dome Network Camera Intellectual Property Rights About this DocumentLegal Considerations LiabilityLearn More SupportAxis P5414-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Hardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewLED Indicators Accessing the Product Accessing the ProductAccess from a Browser Controls on the Live View Accessing the Product Access from the InternetSet the Root Password Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger AMC Audio Controls PTZ ControlsAxis P5414-E PTZ Dome Network Camera Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Image Video and AudioVideo and Audio Video StreamStream Profiles Camera Settings264 Wide Dynamic Range Exposure SettingsImage Appearance White BalanceDay/Night OverlayGo to Video & Audio Video Stream and select the Image tab Go to Events Action Rules Using Overlay Text in an Action RuleOverlay Image Go to Video & Audio Overlay ImageAudio Input Audio SettingsVideo and Audio Privacy Mask Audio ModesAudio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P5414-E PTZ Dome Network Camera Focus Window Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGo to PTZ Guard Tour and click Add PTZ Pan Tilt Zoom GatekeeperGuard Tour Osdi ZonesControls AdvancedControl Queue LimitsAxis P5414-E PTZ Dome Network Camera Motion Detection Set Up Motion Detection WindowsDetectors DetectorsMotion Detection Parameters Audio DetectionApplication Licenses Install ApplicationApplications ApplicationsAxis P5414-E PTZ Dome Network Camera Events EventsPTZ Control Setting Up an Action RuleSystem TimeGo to Events Recipients and click Add RecipientsFallback Action Recipient Use with actionGo to Events Schedules and click Add Setting Up an Email RecipientSchedules RecurrencesGo to Events Recurrences and click Add Continuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeGo to System Options Security Ieee Audio Support Date & TimeGo to System Options Security Certificates System Options Network Basic TCP/IP SettingsAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Network Share StorageBonjour SD CardPort Status MaintenancePorts & Devices PortsLogs & Reports SupportSupport Overview System OverviewPlain Config Reset to Factory Default SettingsFile Upload Repainting the Camera Repainting the CameraChecking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Storage and disk management problems Video and image problems, generalSetup Video & Audio Camera Settings SettingsTechnical Specifications Technical SpecificationsSupported Function/group Specifications Network SecurityInstallation MaintenanceTerminal Connector ConnectorsO configured as input O configured as output Function Pin Performance ConsiderationsM2.2

P5414E specifications

The Axis Communications P5414E is a high-performance pan-tilt-zoom (PTZ) network camera designed for versatile surveillance applications. Ideal for outdoor environments, this camera combines advanced imaging technology with sophisticated features, catering to the needs of security professionals looking for reliable performance.

One of the standout features of the P5414E is its 720p resolution capability, providing clear and sharp images for effective monitoring. The camera is equipped with a powerful 18x optical zoom, enabling users to zoom in on specific areas without losing image quality. This is particularly useful in scenarios where detailed surveillance is crucial, such as monitoring large open spaces or capturing high-definition images of distant subjects.

The P5414E employs Axis’ streaming technology, allowing for smooth and efficient video transmission over the network. It supports multiple H.264 and Motion JPEG streams, enabling users to customize the stream quality depending on their networking conditions and storage needs. This flexibility is essential for optimizing bandwidth usage while maintaining image fidelity.

For nighttime surveillance, the P5414E incorporates advanced infrared (IR) technology, allowing it to capture high-quality images even in low-light conditions. With a built-in IR illuminator, the camera can provide visibility in complete darkness, ensuring continuous monitoring around the clock.

The camera's rugged design is specifically built to withstand harsh weather conditions. It includes an IP66-rated housing, making it resistant to dust and water ingress, while also operating effectively in a temperature range of -40°C to 50°C (-40°F to 122°F). This durability makes the P5414E suitable for a variety of challenging environments.

In addition to its robust features, the P5414E includes Axis’ advanced analytic functionalities, such as digital auto tracking and motion detection. These features enhance the camera's capability to alert users of suspicious activities in real time, significantly improving the effectiveness of security operations.

Moreover, the camera is equipped with Power over Ethernet (PoE), simplifying installation and reducing the need for multiple cables. This integration of power and data transmission through a single cable not only streamlines setup but also ensures a more efficient and reliable operation.

The Axis Communications P5414E represents the pinnacle of surveillance technology, combining high-resolution video, robust features, and practical design to meet the demands of modern security environments. Its cutting-edge technologies provide users with the tools needed for comprehensive monitoring and effective response to security threats.