Axis Communications P5414E user manual Product is accessible locally but not externally, Basic

Page 57

AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 44.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4, on page 47. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC), on page 13.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis P5414-E PTZ Dome Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis P5414-E PTZ Dome Network Camera Table of ContentsTechnical Specifications Network Connector Connectors and ButtonsHardware Overview Hardware OverviewLED Indicators Accessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger AMC Audio Controls PTZ ControlsAxis P5414-E PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Video and Audio Video and AudioVideo Stream ImageCamera Settings Stream Profiles264 Image Appearance Exposure SettingsWhite Balance Wide Dynamic RangeOverlay Day/NightGo to Video & Audio Video Stream and select the Image tab Overlay Image Using Overlay Text in an Action RuleGo to Video & Audio Overlay Image Go to Events Action RulesVideo and Audio Privacy Mask Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P5414-E PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Focus WindowGuard Tour PTZ Pan Tilt Zoom GatekeeperOsdi Zones Go to PTZ Guard Tour and click AddControl Queue AdvancedLimits ControlsAxis P5414-E PTZ Dome Network Camera Detectors Set Up Motion Detection WindowsDetectors Motion DetectionMotion Detection Parameters Audio DetectionApplications Install ApplicationApplications Application LicensesAxis P5414-E PTZ Dome Network Camera Events EventsSystem Setting Up an Action RuleTime PTZ ControlFallback Action RecipientsRecipient Use with action Go to Events Recipients and click AddSchedules Setting Up an Email RecipientRecurrences Go to Events Schedules and click AddGo to Events Recurrences and click Add Recordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time Audio SupportGo to System Options Security Certificates System Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4Smtp email QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Bonjour StorageSD Card Network SharePorts & Devices MaintenancePorts Port StatusSupport Overview SupportSystem Overview Logs & ReportsReset to Factory Default Settings Plain ConfigFile Upload Repainting the Camera Repainting the CameraTroubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Setup Video & Audio Camera Settings Video and image problems, generalSettings Storage and disk management problemsTechnical Specifications Technical SpecificationsInstallation Function/group Specifications Network SecurityMaintenance SupportedTerminal Connector ConnectorsO configured as input O configured as output Function Pin Performance ConsiderationsM2.2

P5414E specifications

The Axis Communications P5414E is a high-performance pan-tilt-zoom (PTZ) network camera designed for versatile surveillance applications. Ideal for outdoor environments, this camera combines advanced imaging technology with sophisticated features, catering to the needs of security professionals looking for reliable performance.

One of the standout features of the P5414E is its 720p resolution capability, providing clear and sharp images for effective monitoring. The camera is equipped with a powerful 18x optical zoom, enabling users to zoom in on specific areas without losing image quality. This is particularly useful in scenarios where detailed surveillance is crucial, such as monitoring large open spaces or capturing high-definition images of distant subjects.

The P5414E employs Axis’ streaming technology, allowing for smooth and efficient video transmission over the network. It supports multiple H.264 and Motion JPEG streams, enabling users to customize the stream quality depending on their networking conditions and storage needs. This flexibility is essential for optimizing bandwidth usage while maintaining image fidelity.

For nighttime surveillance, the P5414E incorporates advanced infrared (IR) technology, allowing it to capture high-quality images even in low-light conditions. With a built-in IR illuminator, the camera can provide visibility in complete darkness, ensuring continuous monitoring around the clock.

The camera's rugged design is specifically built to withstand harsh weather conditions. It includes an IP66-rated housing, making it resistant to dust and water ingress, while also operating effectively in a temperature range of -40°C to 50°C (-40°F to 122°F). This durability makes the P5414E suitable for a variety of challenging environments.

In addition to its robust features, the P5414E includes Axis’ advanced analytic functionalities, such as digital auto tracking and motion detection. These features enhance the camera's capability to alert users of suspicious activities in real time, significantly improving the effectiveness of security operations.

Moreover, the camera is equipped with Power over Ethernet (PoE), simplifying installation and reducing the need for multiple cables. This integration of power and data transmission through a single cable not only streamlines setup but also ensures a more efficient and reliable operation.

The Axis Communications P5414E represents the pinnacle of surveillance technology, combining high-resolution video, robust features, and practical design to meet the demands of modern security environments. Its cutting-edge technologies provide users with the tools needed for comprehensive monitoring and effective response to security threats.
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