Axis Communications P5414E Key frames, Video and image problems, general, No audio, Settings

Page 58

AXIS P5414–E PTZ Dome Network Camera

Troubleshooting

Lower frame rate than

See Performance Considerations, on page 63.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

 

The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis

 

product. See Technical Specifications, on page 59.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

 

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to

 

re-mount the storage device.

 

For information on how to set up a storage disruption alarm, see Events, on page 35.

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

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Contents Axis P5414-E PTZ Dome Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P5414-E PTZ Dome Network CameraTechnical Specifications Hardware Overview Connectors and ButtonsNetwork Connector Hardware OverviewLED Indicators Accessing the Product Accessing the ProductAccess from a Browser Live View Accessing the Product Access from the InternetSet the Root Password Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger PTZ Controls AMC Audio ControlsAxis P5414-E PTZ Dome Network Camera Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Video Stream Video and AudioVideo and Audio ImageStream Profiles Camera Settings264 White Balance Exposure SettingsImage Appearance Wide Dynamic RangeDay/Night OverlayGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay Image Using Overlay Text in an Action RuleOverlay Image Go to Events Action RulesAudio Modes Audio SettingsVideo and Audio Privacy Mask Audio InputAudio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P5414-E PTZ Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsPTZ Pan Tilt Zoom Focus WindowOsdi Zones PTZ Pan Tilt Zoom GatekeeperGuard Tour Go to PTZ Guard Tour and click AddLimits AdvancedControl Queue ControlsAxis P5414-E PTZ Dome Network Camera Detectors Set Up Motion Detection WindowsDetectors Motion DetectionAudio Detection Motion Detection ParametersApplications Install ApplicationApplications Application LicensesAxis P5414-E PTZ Dome Network Camera Events EventsTime Setting Up an Action RuleSystem PTZ ControlRecipient Use with action RecipientsFallback Action Go to Events Recipients and click AddRecurrences Setting Up an Email RecipientSchedules Go to Events Schedules and click AddGo to Events Recurrences and click Add Recording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Audio Support Date & TimeGo to System Options Security Certificates Basic TCP/IP Settings System Options NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 SD Card StorageBonjour Network SharePorts MaintenancePorts & Devices Port StatusSystem Overview SupportSupport Overview Logs & ReportsPlain Config Reset to Factory Default SettingsFile Upload Repainting the Camera Repainting the CameraEmergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Settings Video and image problems, generalSetup Video & Audio Camera Settings Storage and disk management problemsTechnical Specifications Technical SpecificationsMaintenance Function/group Specifications Network SecurityInstallation SupportedConnectors Terminal ConnectorO configured as input O configured as output Performance Considerations Function PinM2.2

P5414E specifications

The Axis Communications P5414E is a high-performance pan-tilt-zoom (PTZ) network camera designed for versatile surveillance applications. Ideal for outdoor environments, this camera combines advanced imaging technology with sophisticated features, catering to the needs of security professionals looking for reliable performance.

One of the standout features of the P5414E is its 720p resolution capability, providing clear and sharp images for effective monitoring. The camera is equipped with a powerful 18x optical zoom, enabling users to zoom in on specific areas without losing image quality. This is particularly useful in scenarios where detailed surveillance is crucial, such as monitoring large open spaces or capturing high-definition images of distant subjects.

The P5414E employs Axis’ streaming technology, allowing for smooth and efficient video transmission over the network. It supports multiple H.264 and Motion JPEG streams, enabling users to customize the stream quality depending on their networking conditions and storage needs. This flexibility is essential for optimizing bandwidth usage while maintaining image fidelity.

For nighttime surveillance, the P5414E incorporates advanced infrared (IR) technology, allowing it to capture high-quality images even in low-light conditions. With a built-in IR illuminator, the camera can provide visibility in complete darkness, ensuring continuous monitoring around the clock.

The camera's rugged design is specifically built to withstand harsh weather conditions. It includes an IP66-rated housing, making it resistant to dust and water ingress, while also operating effectively in a temperature range of -40°C to 50°C (-40°F to 122°F). This durability makes the P5414E suitable for a variety of challenging environments.

In addition to its robust features, the P5414E includes Axis’ advanced analytic functionalities, such as digital auto tracking and motion detection. These features enhance the camera's capability to alert users of suspicious activities in real time, significantly improving the effectiveness of security operations.

Moreover, the camera is equipped with Power over Ethernet (PoE), simplifying installation and reducing the need for multiple cables. This integration of power and data transmission through a single cable not only streamlines setup but also ensures a more efficient and reliable operation.

The Axis Communications P5414E represents the pinnacle of surveillance technology, combining high-resolution video, robust features, and practical design to meet the demands of modern security environments. Its cutting-edge technologies provide users with the tools needed for comprehensive monitoring and effective response to security threats.