Axis Communications P3367-VE Troubleshooting, Checking the ﬁrmware, Upgrading the ﬁrmware

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem should be to check the current ﬁrmware version. The latest version may contain a correction that ﬁxes your particular problem. The current ﬁrmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁrmware.

To upgrade, follow these instructions:

1.Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the products web pages.

3.Under Upgrade Server, click Browse and locate the ﬁle on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the features are available in the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the command line:

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Contents Axis P3367-VE Fixed Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis P3367-VE Fixed Dome Network Camera Table of contentsHardware overview Hardware overviewFunction Pin Speciﬁcations ConnectorsLED indicators MaintenanceColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateLive View Conﬁgure capture modeControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsSource list Axis P3367-VE Fixed Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Stream Proﬁles Camera SettingsImage 264Exposure Settings Capture modeImage Appearance White balanceView Areas Iris adjustmentDay/Night Low light priority slider toward low noisePrivacy Mask OverlayFocus & Zoom Overlay imageAudio Settings When satisﬁed, click Enable iris to enable the irisAudio Channels Audio Clips Audio InputAudio Output Default viewer for browsers Live View ConﬁgLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer DescriptionGo to PTZ Preset Positions Preset positionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced Guard TourControls To add a guard tourDetectors DetectorsCamera Tampering Motion detectionMotion detection parameters Set up motion detectionAudio detection Default valuesLow level 0% Recommended valuesApplications ApplicationsEvents Setting up an Action RuleEvents Status LEDRecipients SchedulesRecurrences Recordings RecordingsRecording List Continuous recordingSystem Options System OptionsSecurity UsersDate & Time IeeeAudio Support Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Ieee 802.1X settingsSupport Overview System OverviewScripting Reset to factory default settingsFile Upload Plain ConﬁgAxis P3367-VE Fixed Dome Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Setup Video & Audio Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webStorage and disk management problems SettingsMotion Detection triggers unexpectedly No audioTechnical Speciﬁcations Technical SpeciﬁcationsAlarm actions Alarm triggersInstallation aids Software InstallationPerformance considerations Axis P3367-VE Fixed Dome Network Camera M2.2