Axis Communications P3367-VE No images displayed on web, Video and image problems, general

Page 48

AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has	See Emergency recovery procedure, on page 45.
been interrupted or the
ﬁrmware has otherwise been
damaged

No images displayed on web page

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

Installation of additional	Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
ActiveX component	to Setup > Live View Conﬁg and select Java applet under Default viewer.
restricted or prohibited
Video and image problems, general

Image too dark or too light	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering
	the frame rate or the upload period.
Slow image update	Conﬁguring pre-buffers, motion detection, high-resolution images or high frame rates will affect
	the performance of the Axis product.
Poor performance	Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,
	low performance clients, use of features such as motion detection, event handling or uploaded
	applications.
Poor quality snapshot images

Screen incorrectly	Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
conﬁgured on your computer	colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of overlay image

The overlay image may have been positioned incorrectly or may be too large. See Overlay Image Settings in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of	The privacy mask may have been positioned incorrectly or may be too large.
privacy mask
Browser freezes

Firefox 1.4 (or later) can	Lower the image resolution
sometimes freeze on a slow
computer
Problems uploading ﬁles

Limited space	There is only limited space available for the upload of your own ﬁles. Delete existing ﬁles to free
	up space.

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Contents Axis P3367-VE Fixed Dome Network Camera About this document LiabilityIntellectual Property Rights Equipment ModiﬁcationsTable of contents Axis P3367-VE Fixed Dome Network CameraHardware overview Hardware overviewConnectors Function Pin SpeciﬁcationsLED indicators MaintenanceColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariAccess from the Internet Set the root passwordNetwork TCP/IP Advanced Click Create self-signed certiﬁcateConﬁgure capture mode Live ViewControls on the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio controlsSource list Axis P3367-VE Fixed Dome Network Camera How to stream H.264 Media streamsMedia streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Camera Settings Stream ProﬁlesImage 264Capture mode Exposure SettingsImage Appearance White balanceIris adjustment View AreasDay/Night Low light priority slider toward low noiseOverlay Privacy MaskFocus & Zoom Overlay imageAudio Settings When satisﬁed, click Enable iris to enable the irisAudio Channels Audio Clips Audio InputAudio Output Default viewer for browsers Live View ConﬁgLive View Conﬁg Viewer Settings User Deﬁned LinksOutput Buttons Browser Viewer DescriptionPreset positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomGuard Tour AdvancedControls To add a guard tourDetectors DetectorsCamera Tampering Motion detectionSet up motion detection Motion detection parametersDefault values Audio detectionLow level 0% Recommended valuesApplications ApplicationsSetting up an Action Rule EventsEvents Status LEDRecipients SchedulesRecurrences Recordings RecordingsRecording List Continuous recordingSystem Options System OptionsSecurity UsersDate & Time IeeeAudio Support Basic TCP/IP Settings NetworkIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailStorage UPnPTMRTP/H.264 BonjourMaintenance Ports & DevicesNetwork Share PortsIeee 802.1X settings SupportSupport Overview System OverviewReset to factory default settings ScriptingFile Upload Plain ConﬁgAxis P3367-VE Fixed Dome Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareSymptoms, possible causes and remedial actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with the H.264 formatStatus and Network indicator LEDs are ﬂashing red rapidly Video and image problems, general Setup Video & Audio Camera SettingsProblems uploading ﬁles No images displayed on webSettings Storage and disk management problemsMotion Detection triggers unexpectedly No audioTechnical Speciﬁcations Technical SpeciﬁcationsAlarm triggers Alarm actionsInstallation aids Software InstallationPerformance considerations Axis P3367-VE Fixed Dome Network Camera M2.2