Axis Communications P3367-VE user manual Symptoms, possible causes and remedial actions

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

arp -s <IP address> <serial number> temp ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

 

detailed instructions.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product:

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

The IP address has been

If the product and the client are on the same network, run AXIS IP Utility to locate the product.

changed by DHCP

Identify the product using its model or serial number.

 

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

 

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

 

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

 

now has a fixed IP address that will not change.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time, on page 35.

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Contents Axis P3367-VE Fixed Dome Network Camera Intellectual Property Rights About this documentLiability Equipment ModificationsTable of contents Axis P3367-VE Fixed Dome Network CameraHardware overview Hardware overviewConnectors Function Pin SpecificationsMaintenance LED indicatorsColor Indication Access from a browser Accessing the productAccessing the product Start a browser Internet Explorer, Firefox, SafariNetwork TCP/IP Advanced Access from the InternetSet the root password Click Create self-signed certificateControls on the Live View Configure capture modeLive View Axis Media Control viewer toolbarAMC Audio controls PTZ ControlsSource list Axis P3367-VE Fixed Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCAlternative methods of accessing the video stream QuickTimeTM. The following paths can be usedAccessing audio streams Java applet supports simplex audio with G.711 encodingSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Image Camera SettingsStream Profiles 264Image Appearance Capture modeExposure Settings White balanceDay/Night Iris adjustmentView Areas Low light priority slider toward low noiseFocus & Zoom OverlayPrivacy Mask Overlay imageWhen satisfied, click Enable iris to enable the iris Audio SettingsAudio Channels Audio Input Audio ClipsAudio Output Live View Config Default viewer for browsersLive View Config Output Buttons Viewer SettingsUser Defined Links Browser Viewer DescriptionPTZ Pan Tilt Zoom Preset positionsGo to PTZ Preset Positions PTZ Pan Tilt ZoomControls Guard TourAdvanced To add a guard tourCamera Tampering DetectorsDetectors Motion detectionSet up motion detection Motion detection parametersLow level 0% Default valuesAudio detection Recommended valuesApplications ApplicationsEvents Setting up an Action RuleEvents Status LEDSchedules RecipientsRecurrences Recording List RecordingsRecordings Continuous recordingSecurity System OptionsSystem Options UsersIeee Date & TimeAudio Support IPv4 Address Configuration Basic TCP/IP SettingsNetwork IPv6 Address ConfigurationAdvanced TCP/IP Settings Link-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service Smtp emailRTP/H.264 StorageUPnPTM BonjourNetwork Share MaintenancePorts & Devices PortsSupport Overview Ieee 802.1X settingsSupport System OverviewFile Upload Reset to factory default settingsScripting Plain ConfigAxis P3367-VE Fixed Dome Network Camera Emergency recovery procedure TroubleshootingTroubleshooting Checking the firmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems uploading files Video and image problems, generalSetup Video & Audio Camera Settings No images displayed on webMotion Detection triggers unexpectedly SettingsStorage and disk management problems No audioTechnical Specifications Technical SpecificationsInstallation aids Alarm triggersAlarm actions Software InstallationPerformance considerations Axis P3367-VE Fixed Dome Network Camera M2.2
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