Support Overview, Logs & Reports | Axis Communications P3367-VE

AXIS P3367–VE Fixed Dome Network Camera

System Options

•the IEEE 802.1X settings

Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 43.

To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics has lost its calibration during transport or has been exposed to extreme vibrations.

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours. This can be useful for identifying the product among other products installed in the same location.

For information about ﬁrmware upgrade, see Upgrading the ﬁrmware, on page 45.

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes ﬁrmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be conﬁgured to list all connections to the product (see below).

Server Report - Provides information about the product status in a popup window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report text ﬁle in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings speciﬁed under Video Stream>Image>Image Appearance. The server report .zip ﬁle should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Conﬁguration. The Access Log can be conﬁgured to list all connections to the product (select Critical, Warnings & Info). If required, a different log level can be used when sending emails.