Axis Communications P3367-VE Motion Detection triggers unexpectedly, No audio, Poor audio quality

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.

No audio or very poor audio quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

Poor audio quality

CPU overloaded	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

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Contents Axis P3367-VE Fixed Dome Network Camera Liability About this documentIntellectual Property Rights Equipment ModiﬁcationsAxis P3367-VE Fixed Dome Network Camera Table of contentsHardware overview Hardware overviewFunction Pin Speciﬁcations ConnectorsMaintenance LED indicatorsColor Indication Accessing the product Accessing the productAccess from a browser Start a browser Internet Explorer, Firefox, SafariSet the root password Access from the InternetNetwork TCP/IP Advanced Click Create self-signed certiﬁcateLive View Conﬁgure capture modeControls on the Live View Axis Media Control viewer toolbarAMC Audio controls PTZ ControlsSource list Axis P3367-VE Fixed Dome Network Camera Media streams How to stream H.264Media streams Axis Media Control AMCQuickTimeTM. The following paths can be used Alternative methods of accessing the video streamJava applet supports simplex audio with G.711 encoding Accessing audio streamsSetting up the product Setting up the productBasic Setup Video and Audio Video and AudioVideo Stream Stream Proﬁles Camera SettingsImage 264Exposure Settings Capture modeImage Appearance White balanceView Areas Iris adjustmentDay/Night Low light priority slider toward low noisePrivacy Mask OverlayFocus & Zoom Overlay imageWhen satisﬁed, click Enable iris to enable the iris Audio SettingsAudio Channels Audio Input Audio ClipsAudio Output Live View Conﬁg Default viewer for browsersLive View Conﬁg User Deﬁned Links Viewer SettingsOutput Buttons Browser Viewer DescriptionGo to PTZ Preset Positions Preset positionsPTZ Pan Tilt Zoom PTZ Pan Tilt ZoomAdvanced Guard TourControls To add a guard tourDetectors DetectorsCamera Tampering Motion detectionMotion detection parameters Set up motion detectionAudio detection Default valuesLow level 0% Recommended valuesApplications ApplicationsEvents Setting up an Action RuleEvents Status LEDSchedules RecipientsRecurrences Recordings RecordingsRecording List Continuous recordingSystem Options System OptionsSecurity UsersIeee Date & TimeAudio Support Network Basic TCP/IP SettingsIPv4 Address Conﬁguration IPv6 Address ConﬁgurationAdvanced TCP/IP Settings NAT traversal port mapping for IPv4 Link-Local IPv4 AddressSmtp email QoS Quality of ServiceUPnPTM StorageRTP/H.264 BonjourPorts & Devices MaintenanceNetwork Share PortsSupport Ieee 802.1X settingsSupport Overview System OverviewScripting Reset to factory default settingsFile Upload Plain ConﬁgAxis P3367-VE Fixed Dome Network Camera Troubleshooting TroubleshootingEmergency recovery procedure Checking the ﬁrmwareProblems setting the IP address Symptoms, possible causes and remedial actionsProduct cannot be accessed from a browser Problems with the H.264 format Product is accessible locally but not externallyStatus and Network indicator LEDs are ﬂashing red rapidly Setup Video & Audio Camera Settings Video and image problems, generalProblems uploading ﬁles No images displayed on webStorage and disk management problems SettingsMotion Detection triggers unexpectedly No audioTechnical Speciﬁcations Technical SpeciﬁcationsAlarm actions Alarm triggersInstallation aids Software InstallationPerformance considerations Axis P3367-VE Fixed Dome Network Camera M2.2