Axis Communications P3367VE user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis P3367-VE Fixed Dome Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3367-VE Fixed Dome Network CameraConnectors Performance Considerations Hardware Overview Connectors and Buttons LED Indicators Color IndicationAccess the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Set Power Line Frequency Configure Capture ModeLive View Controls on the Live ViewGo to Setup Events Axis Media Control viewer toolbarManual Trigger To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offHow to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo and Audio Video StreamClick Save to apply the new settings Pixel CounterImage 264Camera Settings Capture ModeStream Profiles Go to Setup Video & Audio Camera Settings Image AppearanceWhite Balance Wide Dynamic RangeExposure Settings Iris adjustmentShutter & Gain Set Shutter toSelect an Aspect ratio and a Video stream resolution View AreaOverlay Day/NightTo enable overlays Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImagePrivacy Mask Focus & ZoomUse Overlay Text in an Action Rule Go to Events Action RulesAudio Settings When satisfied, click Enable iris to enable the irisAudio Modes Audio InputAudio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis P3367-VE Fixed Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom Guard Tour AdvancedControls To add a guard tourOperator Same as administrator but with lower priority Control QueueDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Install Application Go to Setup ApplicationsApplications Application LicensesAxis P3367-VE Fixed Dome Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddInput Signal HardwareStorage SystemAdd Recipients ActionsRecipient Types PTZ ControlSet Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Find RecordingsPlay Recording Go to Recordings ListExport Video Clip Continuous RecordingTo play a recording, follow these steps Go to Recordings ContinuousLanguages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee To install a self-signed certificate Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Storage BonjourSD Card Mount and Unmount SD CardUnder General Settings, select Autoformat to Network ShareTo add a network share Go to System Options Storage Click Network ShareMaintenance Ports & DevicesSupport System Overview Logs & ReportsScripting File UploadReset to Factory Default Settings Plain ConfigTroubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsStorage and disk management problems Focus, zoom, and fanTechnical Specifications Function/group Specifications Users Installation aidsAudio Audio streaming AudioFunction/group Specifications Installation Maintenance General CasingPower ConnectorsConnectors Function/group Specifications VideoSoftware not Included Warranty Optional Function Pin SpecificationsPerformance Considerations Audio InputOutput Axis P3367-VE Fixed Dome Network Camera M4.2