Axis Communications P3367VE user manual Product is accessible locally but not externally, Basic

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time on page 49.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4 on page 52. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

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Contents Axis P3367-VE Fixed Dome Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis P3367-VE Fixed Dome Network CameraConnectors Performance Considerations Hardware Overview Connectors and Buttons LED Indicators Color IndicationStart a browser Internet Explorer, Firefox, Safari Access the ProductAccess from a Browser Click Use Https Access from the InternetSet the Root Password Live View Set Power Line FrequencyConfigure Capture Mode Controls on the Live ViewManual Trigger Go to Setup EventsAxis Media Control viewer toolbar To show the manual trigger buttons in the Live ViewPTZ Controls Speaker button Click to turn the speakers on or offAxis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo and Audio Video StreamImage Click Save to apply the new settingsPixel Counter 264Stream Profiles Camera SettingsCapture Mode White Balance Go to Setup Video & Audio Camera SettingsImage Appearance Wide Dynamic RangeShutter & Gain Exposure SettingsIris adjustment Set Shutter toOverlay Select an Aspect ratio and a Video stream resolutionView Area Day/NightGo to Video & Audio Video Stream and select the Image tab To enable overlaysOverlay Image Go to Video & Audio Overlay ImageUse Overlay Text in an Action Rule Privacy MaskFocus & Zoom Go to Events Action RulesAudio Modes Audio SettingsWhen satisfied, click Enable iris to enable the iris Audio InputAudio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis P3367-VE Fixed Dome Network Camera PTZ Pan Tilt Zoom Preset PositionsGo to PTZ Preset Positions Controls Guard TourAdvanced To add a guard tourOperator Same as administrator but with lower priority Control QueueMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis P3367-VE Fixed Dome Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemRecipient Types Add RecipientsActions PTZ ControlSet Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddPlay Recording RecordingsFind Recordings Go to Recordings ListTo play a recording, follow these steps Export Video ClipContinuous Recording Go to Recordings ContinuousLanguages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate To install a self-signed certificateGo to Setup System Options Security Certificates Date & TimeBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM SD Card StorageBonjour Mount and Unmount SD CardTo add a network share Under General Settings, select Autoformat toNetwork Share Go to System Options Storage Click Network ShareSupport MaintenancePorts & Devices Scripting System OverviewLogs & Reports File UploadReset to Factory Default Settings Plain ConfigFirmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Product cannot be accessed from a browserBasic Product is accessible locally but not externallyProblems with streaming H.264 Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsStorage and disk management problems Focus, zoom, and fanTechnical Specifications Audio Audio streaming Function/group Specifications UsersInstallation aids AudioPower Function/group Specifications InstallationMaintenance General Casing ConnectorsSoftware not Included Warranty Optional ConnectorsFunction/group Specifications Video Function Pin SpecificationsOutput Performance ConsiderationsAudio Input Axis P3367-VE Fixed Dome Network Camera M4.2