Axis Communications P3367VE user manual Symptoms, Possible Causes and Remedial Actions

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 50.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 59.

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Contents Axis P3367-VE Fixed Dome Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis P3367-VE Fixed Dome Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and Buttons Color Indication LED IndicatorsAccess from a Browser Access the ProductStart a browser Internet Explorer, Firefox, Safari Set the Root Password Access from the InternetClick Use Https Configure Capture Mode Set Power Line FrequencyLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsManual Trigger To show the manual trigger buttons in the Live ViewSpeaker button Click to turn the speakers on or off PTZ ControlsMedia Streams How to Stream H.264Axis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and AudioPixel Counter Click Save to apply the new settingsImage 264Capture Mode Camera SettingsStream Profiles Image Appearance Go to Setup Video & Audio Camera SettingsWhite Balance Wide Dynamic RangeIris adjustment Exposure SettingsShutter & Gain Set Shutter toView Area Select an Aspect ratio and a Video stream resolutionOverlay Day/NightOverlay Image To enable overlaysGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageFocus & Zoom Privacy MaskUse Overlay Text in an Action Rule Go to Events Action RulesWhen satisfied, click Enable iris to enable the iris Audio SettingsAudio Modes Audio InputAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewGo to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis P3367-VE Fixed Dome Network Camera Go to PTZ Preset Positions Preset PositionsPTZ Pan Tilt Zoom Advanced Guard TourControls To add a guard tourControl Queue Operator Same as administrator but with lower priorityCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Go to Setup Applications Install ApplicationApplications Application LicensesAxis P3367-VE Fixed Dome Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddHardware Input SignalStorage SystemActions Add RecipientsRecipient Types PTZ ControlRecipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddFind Recordings RecordingsPlay Recording Go to Recordings ListContinuous Recording Export Video ClipTo play a recording, follow these steps Go to Recordings ContinuousLanguages Security System OptionsUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates To install a self-signed certificateClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Bonjour StorageSD Card Mount and Unmount SD CardNetwork Share Under General Settings, select Autoformat toTo add a network share Go to System Options Storage Click Network SharePorts & Devices MaintenanceSupport Logs & Reports System OverviewScripting File UploadPlain Config Reset to Factory Default SettingsUpgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsFocus, zoom, and fan Storage and disk management problemsTechnical Specifications Installation aids Function/group Specifications UsersAudio Audio streaming AudioMaintenance General Casing Function/group Specifications InstallationPower ConnectorsFunction/group Specifications Video ConnectorsSoftware not Included Warranty Optional Function Pin SpecificationsAudio Input Performance ConsiderationsOutput Axis P3367-VE Fixed Dome Network Camera M4.2
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