Axis Communications P3367VE Key frames, Video and image problems, general, No audio, Settings

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AXIS P3367–VE Fixed Dome Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations on page 69.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. SeeCapture Mode on page 20.

Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.

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Contents Axis P3367-VE Fixed Dome Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis P3367-VE Fixed Dome Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and Buttons Color Indication LED IndicatorsAccess the Product Access from a BrowserStart a browser Internet Explorer, Firefox, Safari Access from the Internet Set the Root PasswordClick Use Https Controls on the Live View Set Power Line FrequencyConfigure Capture Mode Live ViewTo show the manual trigger buttons in the Live View Go to Setup EventsAxis Media Control viewer toolbar Manual TriggerSpeaker button Click to turn the speakers on or off PTZ ControlsHow to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductVideo Stream Video and Audio264 Click Save to apply the new settingsPixel Counter ImageCamera Settings Capture ModeStream Profiles Wide Dynamic Range Go to Setup Video & Audio Camera SettingsImage Appearance White BalanceSet Shutter to Exposure SettingsIris adjustment Shutter & GainDay/Night Select an Aspect ratio and a Video stream resolutionView Area OverlayGo to Video & Audio Overlay Image To enable overlaysOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Privacy MaskFocus & Zoom Use Overlay Text in an Action RuleAudio Input Audio SettingsWhen satisfied, click Enable iris to enable the iris Audio ModesAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis P3367-VE Fixed Dome Network Camera Preset Positions Go to PTZ Preset PositionsPTZ Pan Tilt Zoom To add a guard tour Guard TourAdvanced ControlsControl Queue Operator Same as administrator but with lower priorityGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis P3367-VE Fixed Dome Network Camera Go to Events Action Rules and click Add Set Up Action RulesEvents TriggersSystem Input SignalHardware StoragePTZ Control Add RecipientsActions Recipient TypesRecipient Use with action Set Up Email RecipientsGo to Events Schedules and click Add Set Up RecurrencesCreate Schedules To create a new scheduleGo to Recordings List RecordingsFind Recordings Play RecordingGo to Recordings Continuous Export Video ClipContinuous Recording To play a recording, follow these stepsLanguages IP Address Filter System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Date & Time To install a self-signed certificateGo to Setup System Options Security Certificates Click Install certificate and upload the certificateNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Mount and Unmount SD Card StorageBonjour SD CardGo to System Options Storage Click Network Share Under General Settings, select Autoformat toNetwork Share To add a network shareMaintenance Ports & DevicesSupport File Upload System OverviewLogs & Reports ScriptingPlain Config Reset to Factory Default SettingsCheck the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Problems setting the IP addressProduct is accessible locally but not externally Problems with streaming H.264Basic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsFocus, zoom, and fan Storage and disk management problemsTechnical Specifications Audio Function/group Specifications UsersInstallation aids Audio Audio streamingConnectors Function/group Specifications InstallationMaintenance General Casing PowerFunction Pin Specifications ConnectorsFunction/group Specifications Video Software not Included Warranty OptionalPerformance Considerations Audio InputOutput Axis P3367-VE Fixed Dome Network Camera M4.2