Axis Communications 463001 user manual System Options Support, Advanced

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AXIS Q1604-E Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting, on page 55.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration. The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 54.

For more information, see www.axis.com/developer

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Contents Axis Q1604-E Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis Q1604-E Network Camera Table of ContentsTechnical Specifications Hardware Overview Hardware OverviewAxis Q1604-E Network Camera Axis Q1604-E Network Camera Connectors and Buttons Cold Startup Delay SwitchLED indicators in camera LED IndicatorsSD Card Slot Control ButtonReplacing the lens Hardware Overview Status LED Behavior for Focus AssistantAccess from a Browser Accessing the ProductAccessing the Product Click Use Https Accessing the Product Access from the InternetSet the Root Password Live View Configure Capture ModeControls on the Live View Manual TriggerAMC Audio Controls Go to Setup EventsAxis Media Control viewer toolbar Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Adjust FocusSetting Up the Product Focus Assistant Video and Audio Video and AudioVideo Stream Pixel Counter264 ImageCapture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Stream ProfilesImage Appearance Exposure SettingsWhite Balance Wide Dynamic RangeShutter & Gain OverlaySet Shutter to IR cut filterGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Input Video and Audio Audio SettingsAudio Modes Audio Output Audio ClipsDefault Viewer for Browsers Live View ConfigLive View Config Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesLow level 0% Recommended valuesApplications Install ApplicationApplications Application LicensesAxis Q1604-E Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleEvents Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Audio Support Go to Setup System Options Security CertificatesDate & Time System Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card System Options StorageNetwork Share Go to System Options Storage and click SD CardPorts & Devices MaintenancePorts Port StatusAdvanced System Options SupportFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsStorage disruption Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm actions Function/group Specifications Audio Audio streamingInstallation aids Input/output Audio inputConnectors Function Pin Specifications Audio Input Audio Output Performance ConsiderationsM5.3
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