Axis Communications 463001 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS Q1604-E Network Camera

Troubleshooting

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping, on page 46.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings, on page 54.

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Contents Axis Q1604-E Network Camera About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1604-E Network CameraTechnical Specifications Hardware Overview Hardware OverviewAxis Q1604-E Network Camera Axis Q1604-E Network Camera Cold Startup Delay Switch Connectors and ButtonsLED Indicators LED indicators in cameraSD Card Slot Control ButtonHardware Overview Status LED Behavior for Focus Assistant Replacing the lensAccess from a Browser Accessing the ProductAccessing the Product Click Use Https Accessing the Product Access from the InternetSet the Root Password Configure Capture Mode Live ViewControls on the Live View Manual TriggerAMC Audio Controls Go to Setup EventsAxis Media Control viewer toolbar How to Stream H.264 Media StreamsMedia Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Adjust FocusSetting Up the Product Focus Assistant Video and Audio Video and AudioVideo Stream Pixel CounterImage 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Stream ProfilesExposure Settings Image AppearanceWhite Balance Wide Dynamic RangeOverlay Shutter & GainSet Shutter to IR cut filterGo to Video & Audio Overlay Image Privacy MaskOverlay Image Audio Input Video and Audio Audio SettingsAudio Modes Audio Clips Audio OutputDefault Viewer for Browsers Live View ConfigLive View Config Viewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionLow level 0% Recommended valuesInstall Application ApplicationsApplications Application LicensesAxis Q1604-E Network Camera Events EventsSetting Up an Action Rule Go to Events Action Rules and click AddSetting Up an Email Recipient Events RecipientsRecipient Use with action Go to Events Recipients and click AddSchedules RecurrencesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Audio Support Go to Setup System Options Security CertificatesDate & Time Basic TCP/IP Settings System Options NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceDNS Configuration Axis Video Hosting System AvhsNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourSystem Options Storage SD CardNetwork Share Go to System Options Storage and click SD CardMaintenance Ports & DevicesPorts Port StatusSystem Options Support AdvancedFile Upload Reset to Factory Default SettingsPlain Config Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Basic Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsStorage and disk management problems Storage disruptionTechnical Specifications Technical SpecificationsFunction/group Specifications Audio Audio streaming Alarm actionsInstallation aids Input/output Audio inputConnectors Function Pin Specifications Performance Considerations Audio Input Audio OutputM5.3
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