Axis Communications 463001 user manual Product is accessible locally but not externally, Basic

Page 57

AXIS Q1604-E Network Camera

Troubleshooting

The IP address has been	IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP	been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
	network. Identify the product using its model or serial number, or by the DNS name (if the name
	has been configured).
	If required, a static IP address can be assigned manually. For instructions, see the Installation and
	Management Software CD or the document Assign an IP Address and Access the Video Stream on
	Axis Support web at www.axis.com/techsup.
Certificate error when using	For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X	synchronized with an NTP server. See Date & Time, on page 45.
The product is accessible locally but not externally

Router configuration	To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
	feature which will attempt to automatically configure the router to allow access to the Axis
	product, see NAT traversal (port mapping) for IPv4, on page 48. The router must support UPnPTM.
Firewall protection	Check the Internet firewall with your network administrator.
Default routers required	Check if you need to configure the router settings from System Options > Network > TCP/IP >
	Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC), on page 16.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.

57

Image 57

Contents Axis Q1604-E Network Camera Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis Q1604-E Network Camera Table of ContentsTechnical Specifications Hardware Overview Hardware OverviewAxis Q1604-E Network Camera Axis Q1604-E Network Camera Connectors and Buttons Cold Startup Delay SwitchLED indicators in camera LED IndicatorsSD Card Slot Control ButtonReplacing the lens Hardware Overview Status LED Behavior for Focus AssistantAccessing the Product Accessing the ProductAccess from a Browser Accessing the Product Access from the Internet Set the Root PasswordClick Use Https Live View Configure Capture ModeControls on the Live View Manual TriggerGo to Setup Events Axis Media Control viewer toolbarAMC Audio Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Setting Up the Product Setting Up the ProductBasic Setup Adjust FocusSetting Up the Product Focus Assistant Video and Audio Video and AudioVideo Stream Pixel Counter264 ImageCapture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Stream ProfilesImage Appearance Exposure SettingsWhite Balance Wide Dynamic RangeShutter & Gain OverlaySet Shutter to IR cut filterPrivacy Mask Overlay ImageGo to Video & Audio Overlay Image Video and Audio Audio Settings Audio ModesAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Go to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsFor more information about I/O ports, see I/O Ports, on Detectors DetectorsCamera Tampering Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesLow level 0% Recommended valuesApplications Install ApplicationApplications Application LicensesAxis Q1604-E Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleEvents Recipients Setting Up an Email RecipientRecipient Use with action Go to Events Recipients and click AddRecurrences SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click AddRecordings RecordingsRecording List Continuous RecordingLanguages LanguagesSystem Options System OptionsSecurity UsersIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates Date & TimeAudio Support System Options Network Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsDNS Configuration Axis Video Hosting System AvhsHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card System Options StorageNetwork Share Go to System Options Storage and click SD CardPorts & Devices MaintenancePorts Port StatusAdvanced System Options SupportReset to Factory Default Settings Plain ConfigFile Upload Troubleshooting TroubleshootingEmergency Recovery Procedure Checking the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsStorage disruption Storage and disk management problemsTechnical Specifications Technical SpecificationsAlarm actions Function/group Specifications Audio Audio streamingInstallation aids Input/output Audio inputConnectors Function Pin Specifications Audio Input Audio Output Performance ConsiderationsM5.3