Axis Communications 463001 Key frames, Status and Network indicator LEDs are flashing red rapidly

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AXIS Q1604-E Network Camera

Troubleshooting

Lower frame rate than	See Performance Considerations, on page 64.
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications, on page 60.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.
No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.

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Contents Axis Q1604-E Network Camera Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1604-E Network CameraTechnical Specifications Hardware Overview Hardware OverviewAxis Q1604-E Network Camera Axis Q1604-E Network Camera Cold Startup Delay Switch Connectors and ButtonsSD Card Slot LED IndicatorsLED indicators in camera Control ButtonHardware Overview Status LED Behavior for Focus Assistant Replacing the lensAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetClick Use Https Controls on the Live View Configure Capture ModeLive View Manual TriggerAxis Media Control viewer toolbar Go to Setup EventsAMC Audio Controls Media Streams How to Stream H.264Media Streams Axis Media Control AMCAlternative Methods of Accessing the Video Stream Accessing Audio Streams Basic Setup Setting Up the ProductSetting Up the Product Adjust FocusSetting Up the Product Focus Assistant Video Stream Video and AudioVideo and Audio Pixel CounterImage 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Stream ProfilesWhite Balance Exposure SettingsImage Appearance Wide Dynamic RangeSet Shutter to OverlayShutter & Gain IR cut filterOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Modes Video and Audio Audio SettingsAudio Input Audio Clips Audio OutputLive View Config Live View ConfigDefault Viewer for Browsers User Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsFor more information about I/O ports, see I/O Ports, on Camera Tampering DetectorsDetectors Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersLow level 0% Default valuesAudio Detection Recommended valuesApplications Install ApplicationApplications Application LicensesAxis Q1604-E Network Camera Events EventsSetting Up an Action Rule Go to Events Action Rules and click AddRecipient Use with action Setting Up an Email RecipientEvents Recipients Go to Events Recipients and click AddGo to Events Schedules and click Add SchedulesRecurrences Go to Events Recurrences and click AddRecording List RecordingsRecordings Continuous RecordingLanguages LanguagesSecurity System OptionsSystem Options UsersCertificates IeeeGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesAudio Support Basic TCP/IP Settings System Options NetworkDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Video Hosting System AvhsLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourNetwork Share System Options StorageSD Card Go to System Options Storage and click SD CardPorts MaintenancePorts & Devices Port StatusSystem Options Support AdvancedPlain Config Reset to Factory Default SettingsFile Upload Emergency Recovery Procedure TroubleshootingTroubleshooting Checking the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsStorage and disk management problems Storage disruptionTechnical Specifications Technical SpecificationsInstallation aids Function/group Specifications Audio Audio streamingAlarm actions Input/output Audio inputConnectors Function Pin Specifications Performance Considerations Audio Input Audio OutputM5.3