Axis Communications 463001 Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS Q1604-E Network Camera

Troubleshooting

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrading the Firmware

When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release, before upgrading the firmware.

To upgrade, follow these instructions:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s web pages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the upgrade has failed.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Note

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

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Contents Axis Q1604-E Network Camera Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q1604-E Network Camera Table of ContentsTechnical Specifications Hardware Overview Hardware OverviewAxis Q1604-E Network Camera Axis Q1604-E Network Camera Connectors and Buttons Cold Startup Delay SwitchControl Button LED IndicatorsLED indicators in camera SD Card SlotReplacing the lens Hardware Overview Status LED Behavior for Focus AssistantAccessing the Product Accessing the ProductAccess from a Browser Set the Root Password Accessing the Product Access from the InternetClick Use Https Manual Trigger Configure Capture ModeLive View Controls on the Live ViewAxis Media Control viewer toolbar Go to Setup EventsAMC Audio Controls Axis Media Control AMC How to Stream H.264Media Streams Media StreamsAlternative Methods of Accessing the Video Stream Accessing Audio Streams Adjust Focus Setting Up the ProductSetting Up the Product Basic SetupSetting Up the Product Focus Assistant Pixel Counter Video and AudioVideo and Audio Video Stream264 ImageStream Profiles Camera SettingsCapture Mode Go to Setup Video & Audio Camera SettingsWide Dynamic Range Exposure SettingsImage Appearance White BalanceIR cut filter OverlayShutter & Gain Set Shutter toOverlay Image Privacy MaskGo to Video & Audio Overlay Image Audio Modes Video and Audio Audio SettingsAudio Input Audio Output Audio ClipsLive View Config Live View ConfigDefault Viewer for Browsers Output Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksFor more information about I/O ports, see I/O Ports, on Motion Detection DetectorsDetectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsRecommended values Default valuesAudio Detection Low level 0%Application Licenses Install ApplicationApplications ApplicationsAxis Q1604-E Network Camera Events EventsGo to Events Action Rules and click Add Setting Up an Action RuleGo to Events Recipients and click Add Setting Up an Email RecipientEvents Recipients Recipient Use with actionGo to Events Recurrences and click Add SchedulesRecurrences Go to Events Schedules and click AddContinuous Recording RecordingsRecordings Recording ListLanguages LanguagesUsers System OptionsSystem Options SecurityCertificates IeeeGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesAudio Support System Options Network Basic TCP/IP SettingsAxis Video Hosting System Avhs Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationNAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Go to System Options Storage and click SD Card System Options StorageSD Card Network Share Port Status Maintenance Ports & Devices PortsAdvanced System Options SupportPlain Config Reset to Factory Default SettingsFile Upload Checking the Firmware TroubleshootingTroubleshooting Emergency Recovery ProcedureProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Problems with streaming H.264 Product is accessible locally but not externallyBasic Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsStorage disruption Storage and disk management problemsTechnical Specifications Technical SpecificationsInput/output Audio input Function/group Specifications Audio Audio streamingAlarm actions Installation aidsConnectors Function Pin Specifications Audio Input Audio Output Performance ConsiderationsM5.3