Palm 650 manual Third-party applications, Getting more help

Page 228

Remember, not all third- party applications were written with the Treo keyboard and 5-way navigator in mind. You may encounter strange behavior or errors in these applications if you use the keyboard and 5-way navigator.

Third-party applications

Sometimes, third-party applications can cause conflicts on your smartphone. Third- party applications that modify wireless features may require extra troubleshooting. If you recently installed an application and your smartphone seems to be stuck, try the following:

1.Perform a soft reset (see “Performing a soft reset” on page 205).

2.If the problem persists, perform a system reset (see “Performing a system reset” on page 205).

3.Delete the most recently installed application from your smartphone (see “Removing applications” on page 171).

4.If the problem persists, perform another system reset.

5.If possible, synchronize to backup your most recent info.

6.If you’re unable to perform the steps above or the problem persists, locate your Backup folder on your computer and rename the folder (e.g. BackupOld):

•Windows: C:\Program Files\palmOne\username

•Mac: Mac HD\Applications\palmOne\Users\username

7.Perform a hard reset (see “Performing a hard reset” on page 206).

8.Synchronize to restore the info in your built-in applications.

9.If the problem is resolved, begin reinstalling your third-party applications one at a time: double-click a single file in the original Backup folder that you renamed.

10.If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the author or vendor of any third-party software if you require further assistance.

226 :: Third-party applications

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Contents Using your Treo 650 smartphone Copyright Disclaimer and limitation of liability Contents Playing media files Glossary Regulatory information Specifications Index Contents Welcome WelcomePage What’s in the box HardwareDocumentation and software What’s in the boxSoftware Installation CD included in the box What do I need to get started?Setting up Setting upTreo smartphone overview Top viewFront view Back view Installing the battery Charging the battery Indicator lightCharging the battery Charging the battery Maximizing battery life Maximizing battery lifeInserting the SIM card Inserting the SIM cardTurning your smartphone on and off Waking up the screenTurning your phone on and off Turning your smartphone on and offMaking your first call Making your first callAdjusting call volume Volume button Side buttonWhat’s my number? Look here for your phone number Making your first callSetting up your computer Setting up your computerSystem requirements Upgrading from another Palm Powered device What’s new on your Treo 650 smartphone Pressing Option , and then pressing Shift/Find Setting up your computer Page Connecting your Treo smartphone to your computer USB sync cable Sync button Setting up your computerSynchronizing information Synchronizing informationSync button Page Moving around Moving aroundMoving around the screen Scrolling through screensHighlighting items Accessing command buttons Selecting or activating itemsSelecting menu items Selecting options in a pick listUsing the keyboard Using the keyboard backlightUsing the keyboard Entering numbers, punctuation, and symbols Entering other symbols and accented charactersEntering lowercase and uppercase letters Symbols and accented characters Ï Î Using Applications View Opening applicationsUsing the quick buttons Power/EndPhone/Send MessagingPage Using your phone Using your phoneAccessing the Phone application Phone overviewPhone overview Dialing using the onscreen Dial Pad Making callsDialing with the keyboard Dialing by contact nameDialing with a Speed Dial favorite button Dialing from a web page or message Redialing a recently called numberReceiving calls Receiving callsUsing voicemail Setting up voicemailUsing voicemail Voicemail notificationManaging active calls Caller’s name and number Current duration of callManaging active calls Ending a call Returning to an active call from another applicationSaving phone numbers Making a second callAnswering a second call call waiting Making a conference callForwarding all calls Forwarding calls under certain conditionsBarring calls Viewing minutes usageDefining favorite buttons Creating a speed dial favorite button Creating other types of favorite buttons Editing or deleting an existing favorite buttonUsing a phone headset Using a phone headsetSpeaker Microphone Headset button Using a wired headset Using a phone headset Using a phone headset Customizing phone settings Customizing phone settingsSelecting ringtones Selecting Alert Volume and Vibrate settings Adjusting call or music volumeAdjusting ringer volume Assigning a caller ID photo Assigning a caller ID ringtone Selecting wallpaper for the Phone applicationWhat are all those icons? What are all those icons?What are all those icons? Using email Using emailUsing email on your smartphone Which email application should I use? Want toUsing email on your smartphone VersaMail How do I get started?VersaMail Setting up VersaMail to work with common providers Setting up VersaMail to work with other providers Creating and sending messages Attaching photos and videosAttaching Word, Excel, and PowerPoint files Attaching ringtonesAttaching other types of files Receiving and viewing messagesReplying to or forwarding messages Viewing attachmentsManaging your messages Deleting selected messages from the InboxSwitching accounts Customizing your email settingsDeleting messages by date Scheduling Auto SyncSetting preferences for getting messages Selecting alert tonesSelect OK Attaching a signature to a message Working with Microsoft Exchange ActiveSyncXpress Mail Xpress MailInstalling the Xpress Mail desktop software Setting up the Xpress Mail desktop software Xpress Mail Installing Xpress Mail on your smartphone Setting up Xpress Mail to work with your email accountSetting up Xpress Mail to work with other accounts Setting up Xpress Mail to work with common providers Setting up Xpress Mail to work with other providers Getting email with Xpress MailSorting email in Xpress Mail Reading email with Xpress Mail Viewing attachments in Xpress MailReplying to email with Xpress Mail Forwarding email with Xpress MailCreating and sending email with Xpress Mail Shortcuts for addressing email in Xpress MailXpress Mail Adding attachments to email with Xpress Mail Using different folders with Xpress Mail Deleting email messages with Xpress MailSwitching Xpress Mail email accounts Using filters Receiving alerts of incoming messagesScheduling automatic message retrieval Setting time options Receiving confirmation messagesUpdating Xpress Mail software Using GoodLink Using GoodLinkUsing other wireless features Using other wireless featuresMessaging Creating and sending a text messageCreating and sending a multimedia message MPEG4Page Receiving messages Using links in messages Viewing/playing a multimedia messageManaging your messages Chatting with Messaging Customizing your Messaging settings Messaging Selecting alert tones Browsing the web Viewing a webBrowsing the web Creating a bookmark Saving a Viewing bookmarks or saved pagesEditing or deleting a bookmark or saved Arranging bookmarks and saved pagesDownloading files from a web Using the History list Copying text from a webFinding text on a web Customizing your Web browser settings Browsing the web Dial-up networking Dial-up networkingSetting up your Windows computer for a DUN connection Dial-up networking Accessing the Internet from your computer Enabling DUN on your smartphoneTerminating an Internet session Connections with Bluetooth devices Requesting a connection with another Bluetooth deviceAccepting a connection from another Bluetooth device Page Playing media files Playing media filesTaking photos and videos Taking a photoTaking photos and videos Recording a video Viewing a photo Viewing a videoViewing a slide show Sending a photo or video Copying photos and videosOrganizing photos and videos Saving a photo as wallpaper+ indicates photo is in album Customizing your Camera settings Deleting a photo or videoViewing photos and videos on your computer Listening to music Transferring MP3 files from your computerListening to music Transferring music from a CD to your smartphone Save Tracks Listening to music on your smartphone Progress indicator Continuous play Random play Creating a playlistEditing a playlist Using organizer features Using organizer featuresContacts Adding a contactContacts Viewing or changing contact information Deleting a contactDefining your business card Viewing your SIM Phonebook Calendar Displaying your calendarCreating an event CalendarAdding an alarm reminder to an event Selected dateSelected day Creating an untimed event Color-coding your scheduleType of time units Number of time units Editing or deleting an event Scheduling a repeating eventCustomizing display options for your calendar This icon indicates a repeating eventCalendar Selecting alarm tones Tasks Adding a taskTasks Setting task priority, due date, and other details Private Check this box to mark this task private Select OKChecking off a task Organizing your tasksDeleting a task Customizing Tasks Memos Creating a memoDeleting a memo MemosStaying productive Staying productiveWorld Clock Selecting citiesHome city Setting an alarm Adding citiesSwitching between Basic and Advanced Calculator Modes Selecting functions in Advanced Calculator ModeCalculator Page Page Managing files and applications Managing files and applicationsUsing Find Using FindInstalling applications Installing applications from the InternetInstalling applications Installing applications from a Windows computer Installing applications from a Mac computerGetting help with third-party applications Removing applications Removing applicationsPage Viewing application info Viewing application infoSending information over a Bluetooth wireless connection Sending an application over a Bluetooth wireless connectionSending information with Bluetooth wireless technology Receiving information over a Bluetooth wireless connection Beaming information Beaming an entryBeaming information Beaming an application Receiving beamed information Using expansion cards Using expansion cardsInserting and removing expansion cards Notch Using expansion cards Opening applications on an expansion card Copying applications to an expansion cardViewing expansion card information Renaming an expansion cardFormatting an expansion card Customizing your smartphone Customizing your smartphoneSystem sound settings Setting the Ringer switchSystem sound settings Setting system volume levels Adjusting the brightness Display and appearanceChanging the screen text size Small font Small bold font Large font Large bold fontSetting date and time formats Aligning the screen Changing the system color schemeApplications settings Applications settingsArranging applications by category Displaying applications by categorySetting default applications Reassigning buttonsLocking your phone and info Locking your keyboard KeyguardLocking your phone and info Locking your screen Locking your phone Phone LockLocking your smartphone Setting Owner Preferences Working with private entries Hiding or masking all private recordsViewing all private records Viewing private entries in a specific applicationSecurity and Palm Desktop software Windows Connecting to a virtual private network System settings Setting the date and timeSystem settings Optimizing power settings Page Finding help Finding helpTrouble upgrading? Trouble upgrading?Trouble upgrading? Trouble installing the desktop software? Trouble installing the desktop software?Resetting your smartphone Performing a soft resetPerforming a system reset Resetting your smartphonePerforming a hard reset Replacing the battery Replacing the batteryPage Screen Screen appears blankScreen Signal strength is weak My smartphone hangs up when I hold it to my earNetwork connection My smartphone won’t connect to the mobile networkCan’t tell if data services are available My smartphone won’t connect to the Internet Can’t send or receive text or multimedia messages Get an Error 691 message when trying to connect My computer does not appear on the Trusted Devices screenSynchronization Palm Desktop does not respond to a synchronization attemptSynchronization Synchronization starts but stops without finishing Synchronization Have duplicate entries in Microsoft Outlook after I sync My appointments show up in the wrong time slot after I syncSynchronization Have problems using my account on my smartphone Have problems sending and receiving emailHave problems sending email Auto Sync is not workingMy vCard or vCal email attachment isn’t forwarding correctly Page Can’t access a WebAn image or map displays too small on the smartphone screen Secure site refuses to permit a transactionCamera Camera preview image looks strangeCamera Third-party applications Getting more helpThird-party applications Error messages Error messagesMaking room on your smartphone Voice quality Is the other person hearing an echo?Are you hearing your own voice echo? Is your voice too quiet on the other end?Where to learn more While using your smartphoneWhere to learn more For a quick introductionGlossary GlossaryAlt alternative a keyboard key. Enter a letter on Glossary Page Regulatory information Regulatory informationUSA Regulatory information Regulatory information Hands-Free Capability Page Specifications SpecificationsSpecifications Specifications Page Index IndexNumerics Index Index Email messages, unread 68 monitoring status of features Index Index Index

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