Whirlpool W10235934A manual Troubleshooting, Washer and Components

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequenly Asked Questions) to possibly

avoid the cost of a service call...

In U.S.A. www.whirlpool.com/help In Canada www.whirlpool.ca

Washer and Components

Error codes

An error code may be shown in the Estimated Time Remaining display. Check the list below for potential problem and troubleshooting checks.

■“F” Variables [F--] (Electrical Problem)

Select PAUSE/CANCEL twice to cancel the cycle. Select DRAIN/SPIN if there is excessive water in the washer.

Re-select cycle and press START. If the problem remains, call for service.

Noisy, vibrating, off-balance

■“F20” on display (Water Inlet Problem—no water or insufficient water supply)

Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power.

Check the following:

Are water faucets completely turned on?

Are screens at inlet hose connection to washer clogged? Are water inlet hoses kinked?

Are water inlet hoses frozen?

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.

■“F21” on display (Drain Problem)

Select PAUSE/CANCEL twice to cancel the cycle. Unplug washer or disconnect power.

Check the following:

Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged?

Is the drain hose more than 96" (2.4 m) above the floor?

Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.

■“SD” (Suds Routine)

When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. “SD” is displayed during rinsing and at the end of the cycle to inform you that the Suds Routine was activated. Use only HE (High Efficiency) detergents.

■Is the washer level?

The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet.

All four feet of the washer must be in firm contact with the floor. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor.

■Washer making a different noise?

As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.

■Is washer installed on a sturdy and solid floor? Refer to the “Installation Instructions” for flooring requirements. Noise and vibration may be reduced by placing a piece of ¾" (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.

■Is the washer gurgling or humming?

As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.

■Are you washing items with metal snaps, buckles or zippers?

You may hear metal items touching the washer drum. This is normal.

■Were the 4 shipping bolts in the back of the machine removed?

See “Remove Transport System.”

Leaking

■Was the door opened during “Add A Garment”? Water can drip off the inside of the door, when the door is opened after the start of a cycle.

■Is HE detergent being used?

The non-High Efficiency detergents can cause oversudsing which can leak from the rear of the washer.

■Are the fill hoses tight?

■Are the fill hose gaskets properly seated?

Check both ends of each hose. See “Connect the Inlet Hoses.”

■Is the drain hose properly installed?

The drain hose should be secured to the drainpipe or laundry tub. See “Secure the Drain Hose.”

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