Miele 09 844 920 operating instructions Problem solving guide, Programme does not start

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Problem solving guide

Minor faults in the performance of the washing machine, some of which may result from incorrect operation, can be put right without contacting the Service Depart‐ ment.

The following guide may help you to find the reason for a fault, and to correct it. You should, however, note the following:

Repair work to electrical appliances should only be carried out by a suitably qualified person in strict accordance with current local and national safety regu‐ lations. Repairs and other work by unqualified persons could be dangerous.

The manufacturer cannot be held liable for unauthorised work.

Some of the messages in the display are more than one line long. Touch the  or

sensor to read them in full.

The programme does not start

Problem	Cause and remedy
The display remains	There is no power to the machine.
dark, and the Start/Stop	 Check whether the mains plug is plugged in and
button indicator light	switched on.
does not come on.	 Check whether the fuse or circuit breaker has trip‐
	ped.
	The washing machine has switched off automatically
	to save energy.
	 Switch it back on with the  button.
The display prompts	Access via a code has been activated.
you to enter a code.	 Enter the code and confirm the entry. Deactivate
	the code if you do not wish this message to ap‐
	pear in the display the next time the machine is
	switched on.

The following appears	The door is not closed properly. The door lock could
in the display:	not engage.
  Service Door lock	 Close the door again.
	 Start the programme again.
	If the fault message appears again, contact the
	Service Department.

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Contents Operating instructions for washing machines Contents To cancel delay start and begin the programme straight away Cleaning the containers and hoses Contents Disposal of the packing mate‐ rial Caring for the environmentDisposal of your old machine Correct application Safety with children Page Page Correct use Page Accessories Operating the washing machine Control panelDelay start  sensorOK button  sensorExamples on how to operate the machine Before using for the first time Setting the languageMessages Removing the protective foil and stickersRemoving the detergent car‐ tridges from the drum Running the first programmeTwinDos Miele 2 Phase System Liquid detergent/Fabric conditionerHow TwinDos works Inserting cartridges/containers Using cartridges Using containers Open the Settings menu Settings for UltraPhase 1 and UltraPhaseSettings for other types of detergent Standard display will then appear When drying with a tumble dryer Washing environmentally and economicallyEnergy and water consumption DetergentTotal consumption setting EcoFeedbackEstimate Actual consumptionPrepare the laundry Sort the laundryPre-treat stains General tipsSwitch on the washing ma‐ chine Select a programmeProgramme selection Selecting a programme via the programme selectorLoad the washing machine Open the door Close the doorSelect a temperature Select programme settingsDegree of soiling Selecting a spin speed Switch on delay start if re‐ quiredSelect options Add detergent Miele 2 Phase SystemTwinDos Detergent dispenser drawer Inserting a capsule CapDosingActivating CapDosing Deactivating/changing CapDosing Start the programme Start the programme the end of a programmeAt the end of a programme Spinning Final spin speedFinal spin speed in the pro‐ gramme Rinse and interim spinTo omit the final spin Rinse hold To omit rinse and interim spin and the final spinDelay start To select delay startTo begin delay start To change delay startProgramme chart Cottons Cold to 90C Max. load 8.0 kgCottons Minimum iron Cold to 60C Max. load 4.0 kgDelicates Cold to 60C Woollens  Cold to 40CSilks  Cold to 30C Automatic plus Cold to 40C Max .0 kgOuterwear Cold to 40C Max. load 2.5 kg Proofing 40C Max. load 2.5 kgSportswear Cold to 60C Max. load 3.0 kg Maintenance wash 75C EmptySeparate rinse / Starch Max. load 8.0 kg QuickPower wash 60C 40C Max. load 5.0 kg Express Cold to 40CShirts Cold to 60C Dark garments Cold to 60COptions ProgrammeManagerPre-ironing  ShortWater plus StainsWash programme chart ProgrammeManager Options Garment care label symbols Programme sequence Main wash Rinses SpinningSpecial features in the pro‐ gramme sequence Cancelling a programme Changing the programme sequenceInterrupting a programme Changing a programmeDoor cannot be opened, if To activate the safety lock Safety lockTo deactivate the safety lock Detergent Miele recommended detergents Detergent Automatic dispensing Manual dispensingColour run and dye removers/dyes Adding fabric conditioner or liquid starch separatelyCleaning and care Cleaning the drum Hygiene infoCleaning the detergent dis‐ penser drawer External casing and fascia panelCleaning the siphon tube and the channel Cleaning the detergent dispenser drawer housingCleaning the TwinDos system Cleaning the containers and hosesCleaning the water inlet filter Problem solving guide Programme does not startProblem Cause and remedy Pumps are dirty Excessive foam has built up during washing Problems with TwinDos General problems with the washing machine Problem Cause and remedy At the end of the pro‐ Uid in the capsuleThere is water next to Capsule in the fabricAn unsatisfactory wash result Door will not open Procedure for draining the washing machine Blocked drain outletOpening the door After sales service Optional accessoriesGuarantee U.K Guarantee Other countriesInstallation and connection Front viewRear view Installation surface Removing the transit barsInstallation and connection Re-fitting the transit bars Screwing out and adjusting the feet Levelling the machineWasher-dryer stack Building under a continuous work‐ top/ in a kitchen runPlease note Waterproof System WPS Water protection systemInlet hose Electronic unit  and drainage and overflow protection Drain hoseConnection to the water sup‐ ply Extension hose Connection to the drainage system Drain hose connectionNon-rewireable plugs BS Electrical connection U.KTechnical data Consumption data Consumption data Settings Opening the Settings menuSelecting a setting Changing a settingBuzzer volume Language Detergent/amount Keypad toneTemperature unit CodeDisplay brightness Dark displayMachine switch-off MemoryPre-wash Cottons Gentle actionWater plus level Reduce tempMaximum rinse level Suds cooling Anti-creaseDetergent Optional accessoriesSpecialist detergents Additives Fabric careMachine care products Page Page Page United Kingdom WKH 120 WPS