Whirlpool TOP-LOADING HIGH EFFICIENCY LOW-WATER WASHER warranty If you experience Possible Causes

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience Possible Causes

Washer not performing as expected (cont.)

Solution

Sand, pet hair, lint, etc.	Heavy sand, pet hair, lint, and	Add an Extra Rinse to the selected cycle.
on load after washing	detergent or bleach residues
	may require additional rinsing.
Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
		See “Cycle Guide” to match your load with the best cycle.
		Select a cycle with a slower wash action and spin speed;
		however, items will be wetter than those using a higher speed
		spin.
		Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.
Not cleaning or	Wash load not completely	Washer senses load size and adds correct amount of water.
removing stains	covered in water.	This is normal and necessary for clothes to move.
	Added more water to washer.	Do not add more water to washer. Adding water lifts the
		garments off the washplate, resulting in less effective cleaning.
	Washer not loaded properly.	Washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Add only 1 or 2 additional garments after washer has started.
	Not using HE detergent or using too	The suds from regular detergent can keep washer from
	much HE detergent.	operating correctly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow manufacturer’s directions
		based on load size and soil level.
	Not using correct cycle for fabric type.	Use a higher soil level cycle option and warmer wash
		temperature to improve cleaning.
		If using Quick Wash cycle, wash only a few items.
		Use Whites and Heavy Duty cycle for tough cleaning.
		See “Cycle Guide” to match your load with the best cycle.
	Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
		staining.
		Load dispensers before starting a cycle.
		Avoid overfilling.
		Do not add products directly onto load.
	Not washing like colors together.	Wash like colors together and remove promptly after the cycle
		is complete to avoid dye transfer.
Small amount of	Normal dispenser operation.	It is normal for small amounts of water to remain in dispenser.
water still in
dispenser after
cycle

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