Whirlpool TOP-LOADING HIGH EFFICIENCY LOW-WATER WASHER warranty

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Incorrect dispenser	Clogged dispensers or laundry	Do not overfill dispenser, which causes immediate dispensing.
operation	products dispensing too soon.
		Always select Fabric Softener option to assure proper dispensing.
		Load dispensers before starting a cycle.
		Homes with low water pressure may result in residual powder in the
		dispenser. To avoid, select a warmer wash temperature if possible,
		depending on your load, or use liquid HE detergent.
		Use only liquid chlorine bleach in the bleach dispenser.
	Residual powder in dispenser.	In wash water temperatures colder than 60° F (15.6° C), some
		detergents do not dissolve well. Soils may be difficult to remove.
		To avoid, select a warmer wash temperature if possible, depending
		on your load, or use liquid HE detergent.
Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
	wash cycle.	washing to avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
	Items may have been damaged before	Mend rips and broken threads in seams before washing.
	washing.
	Fabric damage can occur if washer	Load garments in loose heaps evenly around the washplate. Do
	is tightly packed.	not load garments directly over the center of the washplate.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.
	Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
	added incorrectly.	bleach spills.
		Undiluted bleach will damage fabrics. Do not use more than
		recommended by manufacturer.
		Do not place load items on top of bleach dispenser when
		loading and unloading washer.
	Garment care instructions may not	Always read and follow garment manufacturer’s care label
	have been followed.	instructions. See “Cycle Guide” to match your load with
		the best cycle.
No sounds when	Button sounds are turned off.	Button sounds can be turned on or off by pressing and holding
buttons are pressed		EXTRA RINSE for 6 seconds.
No end of cycle signal	Cycle signal is turned off.	Cycle signal can be turned on or off by pressing and holding
		FABRIC SOFTENER for 6 seconds.
Odors	Monthly maintenance not done as	Run the Clean Washer with affresh® cycle after every 30 washes.
	recommended.	See “Washer Care” in Washer Maintenance.
		Unload washer as soon as cycle is complete.
	Using wrong or too much detergent.	Use only HE detergent. Be sure to measure correctly.
		Always follow the manufacturer’s directions.
		See “Washer Care” section.
Lid Locked light	The lid is not closed.	Close the lid. The washer will not start or fill with the lid open.
is flashing.
	A cycle was stopped or paused using	The washer may still be spinning. The lid will not unlock until the
	the START/Pause/Unlock button.	basket has stopped spinning. This may take several minutes if
		washing large loads or heavy fabrics.
Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before adding
packet not dissolving		clothes. Do not add packet to dispenser. Follow the manufacturer’s
		instructions to avoid damage to your garments.

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