Sears 110.4996, 110.4997 Troubleshooting, Washer won’t start, Washer won’t fill, wash or rinse

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call...

Washer displaying code message and tone sounds

■“F20” (Water Inlet Problem—no water or insufficient water supply)

Select STOP twice to cancel the cycle. Unplug washer or disconnect power.

Check the following:

Are water faucets completely turned on?

Are screens at inlet hose connection to washer clogged? Are water inlet hoses kinked?

Are water inlet hoses frozen?

Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.

■“F21” (Drain Problem)

Select STOP twice to cancel the cycle. Unplug washer or disconnect power.

Check the following:

Is the drain hose kinked? Is the drain hose frozen?

Washer won’t start

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

Is the drain hose clogged?

Is the drain hose more than 96" (2.4 m) above the floor?

Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.

■“SUD” (Suds Routine)

When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. “SUD” is displayed during rinsing and at the end of the cycle to inform you that Suds Routine was activated. Use only HE (High Efficiency) detergents.

■“F22” (Front door lock)

Select STOP twice to cancel the cycle.

Is the washer door firmly shut?

The door must be completely closed for the washer to operate. The door may look closed, but may not be latched. Open the door and close firmly.

Were you washing a large load?

Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to tumble freely. An overloaded basket may keep the door from shutting completely. Reduce your load size if needed.

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet? Is the washer door firmly shut?

Has a cycle been selected, but START has not been selected and held for 1 second?

Was the door open after completion of last cycle?

Washer won’t fill, wash or rinse

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet?

Is there power at the plug? Check electrical source or call electrician.

Are the hot and cold water faucets turned on? Is the water inlet hose kinked?

Are the water inlet valve screens clogged?

Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn water on and check for leaks.

Washer stops

Press POWER, re-select cycle and press START.

■“F” Codes other than F20, F21 and F22

Select STOP twice to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer.

Re-select cycle and press START. If the problem remains, call for service.

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet?

Is there power at the plug?

Check electrical source or call electrician.

Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Are you using an extension cord? Do not use an extension cord.

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