Intel II manual How to Obtain Warranty Service, Telephone Support

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How to Obtain Warranty Service

To obtain warranty service for this Product, you may contact Intel or your authorized distributor.

North America￿Call Intel at 1-800-628-8686 during the warranty period during normal business hours (pacific time), excluding holidays. Please be prepared to provide: (1) your name, address, and telephone numbers; (2) model name and serial number of the Product; (3) an explanation of the problem. The customer service representative may need additional information from you depending on the nature of the problem.

In Europe, Asia, or South America￿Contact your original authorized distributor for warranty service.

Any replacement Product is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period.

Telephone Support

If you can’t find the information you need on Intel’s World Wide Web site (http://www.intel.com), call your local distributor or an Intel Customer Support representative.

 

Customer Support

 

 

Country

Telephone Number

Hours (Monday-Friday)

Billing

 

 

 

 

United States

1-900-555-5800

7:00 - 17:00

$2.50/minute

 

 

 

 

United States &

1-800-404-2284

7:00 - 17:00 PST

Credit card calls

Canada

 

 

$25.00/incident

 

 

 

 

European

 

UK time

Credit Card Calls $25.00/incident

Community

 

8:00 - 17:00 (M, Th, F)

Levied in local currency at the

English:

+44-131-458-6847

8:00 - 16:00 (Tues - W)

applicable credit card exchange rate

Francaise:

+44-131-458-6848

 

plus applicable VAT

Deutsch:

+44-131-458-6954

 

 

Italiano:

+44-131-458-6951

 

 

 

 

 

 

Asia-Pacific

 

Singapore local time

Credit card calls $25.00/incident

Australia:

+1-800-649-931

Oct-April: 6:00 - 16:00

 

Hong Kong:

+852-2-844-4456

April-Oct: 5:00 - 16:00

 

Korea:

+822-767-2595

 

 

Manila:

+886-2-718-9915

 

 

PRC:

+852-2-844-4456

 

 

Singapore:

+65-831-1311

 

 

Taiwan:

+886-2-718-9915

 

 

 

 

 

 

Everywhere else

+916-377-7000

7:00 - 17:00 PST

Credit card calls

 

 

 

$25.00/incident

 

 

 

 

Warranty

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Contents Intel Astor II Server Chassis Subassembly Product Guide FCC Declaration of Conformity Contents Technical Reference Regulatory InformationEquipment Log and Worksheets Figures WarrantyTables Feature Summary Kit ContentsFront Controls and Indicators Chassis Front Controls and IndicatorsBack I/O Ports and Features Chassis Back I/O Ports and FeaturesChassis Side View Chassis Side ViewHot-swap Bay PeripheralsExternal Bay for 5.25-inch Removable Media Devices Internal Bay for 3.5-inch IDE Hard DrivesPower Supply Checking the Power CordSystem Cooling System Security Mechanical LocksMonitoring Intel Astor II Server Chassis Subassembly Product Guide Tools and Supplies Needed Safety Before You Remove the Side CoverRemoving the Side Cover Removing the Side Cover Installing Chassis FeetRemoving the Hot-swap Bay Removing the Hot-swap BayDisconnect Cables and Remove Screws Removing the IDE Drive BayIDE Hard Drive Bay Rubber Bumper and Standoff Clip Placement Installing Server Board Clips and BumpersShield Installing the Server BoardInstalling the Server Board typical board shown Installing a Chassis Intrusion Switch Installing a Chassis Intrusion SwitchRemoving the Front Cover Removing the Front CoverRemoving the Diskette Drive Installing the Diskette DriveIDE Requirements Installing a Hard Drive into the IDE drive bayHard Drives Drive Cabling ConsiderationsIDE Hard Drive Removing a Hard Drive from the IDE Drive BayInstalling the IDE Drive Bay Remove Filler Panels and EMI Shields Installing a 5.25-inch Peripheral DeviceSnap-in Plastic Slide Rails Removing a 5.25-inch Peripheral Device Installing a Removable Media DeviceInstalling the Front Cover Installing the Hot-swap BayInstalling an Add-in Board Removing an Add-in Board Installing an Add-in BoardInstalling the Side Cover Hot-swap Bay Scsi Hard Disk DrivesMounting a Scsi SCA2 Hard Disk Drive in a Plastic Carrier Hard Disk Drive and Plastic Carrier Installing a Scsi SCA2 Hard Disk Drive in the Hot-swap BayHot-swapping a Scsi SCA2 Hard Disk Drive Installing a Hard Disk DriveFan Cable Connector Pinout FansRemoving the Front Fan Installing the Front Fan Installing the Front FanRemoving a Hot-swap Bay Fan Installing a Hot-swap Bay FanRemoving the Scsi Backplane Hot-swap BackplaneRemoving the Scsi Backplane Installing the Scsi BackplaneInstalling the Front Panel Board Front Panel BoardRemoving the Front Panel Board Output Voltages Power Supply SpecificationsPower Supply Output Voltages Input VoltagesEnvironmental Specifications Environmental SpecificationsScsi Hot-swap Backplane Connectors Ultra2/LVD Scsi 16-Bit ConnectorWide/Fast Scsi 16-Bit Connector Pinout Wide/Fast SCA2 Scsi 16-Bit Connector Pinout Ultra2/LVD SCA2 Scsi 16-Bit ConnectorsBackplane Fan Connector Pinout Power ConnectorsBackplane Fan Connector Power Connector PinoutFront Panel Connector Pinout Front Panel Cable ConnectorRegulatory Compliance Safety ComplianceEMC Compliance Regulatory Compliance Markings Electromagnetic Compatibility Notice USAFCC Declaration of Conformity Electromagnetic Compatibility Notices InternationalVarning Installation Safety InstructionsBe UL Listed Use Only for Intended ApplicationsEquipment Log Equipment Log and WorksheetsEquipment Log Current Usage Calculating Power UsageWorksheet, Calculating DC Power Usage Power Usage WorksheetWorksheet, Total Combined Power Used by the System Page Astor II Chassis Subassembly Product Guide Page Avertissement Français Avertissement Français suite Warnung Deutsch Warnung Deutsch Fortsetzung Avvertenza Italiano Avvertenza Italiano continua Advertencias Español Advertencias Españolcontinúa Astor II Chassis Subassembly Product Guide Extent of Limited Warranty WarrantyLimitations of Liability Warranty Limitations and ExclusionsTelephone Support How to Obtain Warranty ServiceReturning a Defective Product