IBM SY33-0193-00 manual Service Request Numbers SRNs11

Page 19

SRN

FRU

List

 

 

Problem

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

49700

None

 

 

 

Description:

The

parity

for

the

array

is

not

 

 

complete.

 

 

 

 

 

 

 

 

Action: Go to “MAP 2010: START”

on

page 2010-1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50000

SSA

adapter

card

(100%)

Description:

The

SSA

adapter

failed

to

respond

 

 

to

the

device

 

 

 

 

 

driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50001

SSA

adapter

card

(100%)

Description: A data parity error

has

occurred.

 

 

 

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50002

SSA

adapter

card

(100%)

Description: An SSA adapter DMA

error

has

occurred.

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50004

SSA

adapter

card

(100%)

Description:

Channel

check.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50005

SSA

adapter

card

(100%)

Description:

A software

error

has

occurred.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Go to “Software and Microcode

 

Errors”

on

 

 

page 12

 

 

 

 

 

 

 

before

exchanging

the

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50006

SSA

adapter

card

(100%)

Description: A channel check has

occurred.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50008

SSA

adapter

card

(100%)

Description:

Unable

to

read

or

write

the

PCI

 

registers.

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50010

SSA

adapter

card

(100%)

Description: An SSA adapter or

device

 

drive

protocol

error

has

 

 

 

 

 

occurred.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Go to “Software and Microcode

 

Errors”

on

 

 

page 12

 

 

 

 

 

 

 

before

exchanging

the

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

50012

SSA

adapter

card

(100%)

Description:

The

SSA

adapter

microcode

 

has

hung.

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Run nonconcurrent diagnostics to

the

SSA

adapter.

 

 

 

 

 

 

 

 

If

the

diagnostics

fail,

exchange

the

FRU for

 

a

new

FRU.

 

 

 

 

 

If the diagnostics do not

fail, go to “Software and Microcode

 

 

 

 

 

Errors” on page 12 before exchanging

 

the

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D4000

SSA

adapter

card

(100%)

Description:

The

diagnostics

cannot

configure

the

 

SSA

adapter.

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D4100

SSA

adapter

card

(100%)

Description:

The

diagnostics

cannot

open

the

SSA

 

adapter.

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D4300

SSA

adapter

card

(100%)

Description:

The

diagnostics

have

detected

an

 

SSA

 

adapter

 

 

 

 

 

 

 

POST

failure.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Exchange the FRU for

a

new

 

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DFFFF

SSA

adapter

card

(100%)

Note:

The

 

description

and

action

for

 

this

SRN

are

valid

only

if

 

 

 

 

 

you

have

run

diagnostics

to

the

SSA

attachment.

 

If

this

SRN

 

 

 

 

 

 

has occurred because you have run diagnostics on some other

 

 

 

 

 

device,

see

the

service

information

 

for

that

 

device. Description:

 

 

 

 

 

A command or parameter that

has been sent or received is not

 

 

 

 

 

valid. This

problem

is

caused

either

 

by

the

SSA

 

adapter,

or

by

 

 

 

 

 

an error in the microcode.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Action: Go to “Software and Microcode

 

Errors”

on

 

 

page 12

 

 

 

 

 

 

 

before

exchanging

the

FRU.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service Request Numbers (SRNs)11

Image 19
Contents IBM Page October Maintenance Manual1998 FirstContents Identify How This Book Is Organized About This SupplementRelated Publications SerialRAID Adapter Installation and , User’s S33-3283GuideIBM SerialRAID Adapter Technical ,ReferenceSA33-3275-01 SerialRAID SerialRAID Adapter Installation and Usersfor moreGuidetailsGeneral Information SRN Table Using the SRN TableSee Installation Displaying SRNsRepair Verification Verify Adapters Unless You are instructedService Request Numbers SRNs5 SSA Service Request Numbers SRNs7 FRU List Service Request Numbers SRNs9 40% Service Request Numbers SRNs11 SSA Loop Configurations that Are Not Valid Software and Microcode ErrorsDealing with Fast-Write Problems Service Request Numbers SRNs13 IBM SerialRAID Adapter Maintenance Information Example SSA Link Error Problem DeterminationLink Status Lights Light Locating a Broken LoopIBM SerialRAID Adapter Maintenance Information Exchanging a Non-Array Disk Drive Replacement Disk DrivesUsing the DOS Configurator DiskRSM ConfiguratorUsing GuideList UsingExchanging an Array Disk Using the RSM Configurator Exchanging an Array DiskModule IBM SerialRAID Adapter Maintenance Information Exchanging the Fast-Write Cache Card Installing a DramRemoving the Cache Card Refer to Figure Remove Pin2/ Removing the Fast-Write Cache Card CardDirection shown by the arrow in the diagram, and plug it Installing the Collar and Pin of the Fast-Write Cache Card Accessing Service Aids from Service Aids and OtherDisk Service Aids Adapter Installation Users GuideConfigurator Accessing Service AidsTo Set Service Mode with the DOS Configurator Service ModeHere Loop Is broken Between Third Fourth disk Drives Status To Set Service Mode With the RSM Configurator Format Disk To Format Using the DOS Configurator To Certify using the DOS Configurator To Format With the RSM ConfiguratorCertify Disk To Certify With the RSM Configurator Download Microcode Function To Identify with the DOS ConfiguratorTo Identify With the RSM Configurator Identify FunctionFinding the Device Are AvailableFinding the Physical Finding the Device WhenView SSA Event Log Event/Error LoggerError Summary LogIBM SerialRAID Adapter Maintenance Information To a Maintenance TasksUsing the RSM Configurator Nvram FromList ArrayModifying Attributes of Resources Maintenance ManualSelectNot Present Blank Slot To select the disk drives for the array Creating an Array To create an arrayIBM SerialRAID Adapter Maintenance Information Attaching a Resource IBM SerialRAID Adapter Maintenance Information Introduction UtilitiesEvent IBM SerialRAID Adapter Maintenance Information BOOK? YOUSRN? Is the SRN 45PAA? MAP015 2010-4IBM SerialRAID Adapter Maintenance Information MAP 2320 SSA Link IBM the SerialRAID Adapter Installation . Users GuideANY Are TextBreak 012FAILING? 013016 018 TextBreakIs a Yes 0172320-6IBM SerialRAID Adapter Maintenance Information MAP 2323 SSA Intermittent ErrorPAA Example 2323-4IBM SerialRAID Adapter Maintenance Information MAP 2324 SSA RAID SelectDisk Service AidsDo YOU have SRN 49500? Did the Diagnostics Give YOU ANY Other SRN?Yes No 002 Action Not Necessarily by You?Are ANY Disk Drives LISTED? Disks022 019Yes 020 021Did Did the Certify Service AID Fail AGAIN? 038 Open LOOP?041 Adapter Installation . Users GuideYes 039 040047 Yes 046048 Modify Attributes Use Hot051 054 Is the Problem SOLVED?SelectSSA Adapter List On ANY ARRAY?062 059060 Yes No 061066 065Yes No 067 071 RAID Checkout069 Yes No 070Or More 075Yes No 076 077Into 092 089090 Yes 091How 2324-20IBM SerialRAID Adapter Maintenance Information Yes No 005 MAP 2410 SSA Repair VerificationAPPLICABLE? Are ALL Check Lights OFF?006 You have just exchanged a disk drive Page IBM