IBM SY33-0193-00 manual Displaying SRNs, Using the SRN Table, See Installation

Service Request Numbers (SRNs)

Service request numbers (SRNs) are generated by the error logging facility and by diagnostics. SRNs help you to identify the cause of a problem, the failing field-replaceable units (FRUs), and the service actions that might be needed to s the problem.

Displaying SRNs

To see the	SRNs	runRemothe Systems Management (RSM) Configurator	.
(see Installationthe		and User forGuidedetails of how	to load and start the RSM
configurator)

Use the configurator to display the SRNs as follows:

1.On the opening page,EventselectLogger

2.On the second page,Analyseselect

The error log is analysed and all errors with a severity level that calls for serv intervention are displayed.

The SRN Table

The

table in

this section lists the SRNs

and

describes

the

actions

you

should

take

table columns

are:

SRN

The

service

reference

number.

FRU

list

The

FRU

or

FRUs

that

might

be

causing the

problem,

and how

likely it

is

(by

percentage)

that

the FRU is causing the problem.

Problem

A

description

of

the

problem

and

the

action

you

must

take.

Abbreviations

used in the table are:

DMA

Direct

memory

access

FRU

Field-replaceable

unit

PAA

P

=

Adapter

port

number

AA

=

SSA

address

(see also

“Finding

the

Device

When No

Service

Aids

Are

Available”

on

page

38)

PCI

Peripheral

Component

Interconnect

POST

Power-On

Self-Test

Using the SRN Table

Important:		You	should have been sent here from either			diagnostics	or a	START	MAP.
Do	not	start	problem determination	from	the SRN table;	always go to	the	START	MAP
for	the unit		in which the device	is	installed.

 Copyright IBM Corp. 1998 3