Desa VI33NR VI33PR installation manual Observed Problem Possible Cause Remedy

Page 23

TROUBLESHOOTING

23

TROUBLESHOOTING

Continued

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

 

 

 

Burner does not light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

 

nance, page 201) or replace burner orifice

 

 

 

2.

Inlet gas pressure is too low

2.

Contact local natural gas company

 

 

 

3.

Thermopile leads disconnected or im-

3.

Reconnect leads (see Wiring Diagram,

 

 

 

 

properly connected

 

page 21)

 

 

 

4.

Burners will not come on in remote

4.

Replace battery in transmitter and receiver

 

 

 

 

position

 

 

 

 

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local natural or propane/LP gas

 

 

 

 

 

 

company

 

 

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

 

nance, page 20) or replace burner orifice

 

 

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

 

nance, page 20) or replace burner orifice

 

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

 

 

Maintenance, page 20)

 

 

 

2.

Gas regulator defective

2.

Replace gas control

 

 

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

 

 

and logs curing

 

operation

 

 

 

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

 

 

lation requirements (page 5)

 

 

 

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

 

burner is lit

 

when burner is cold

 

let warm up for a minute

 

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

 

line. Have gas line checked by local

 

 

 

 

 

 

natural or propane/LP gas company

 

 

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

 

 

ances (see page 9)

 

 

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

 

nance, page 20) or replace burner orifice

 

 

 

 

 

 

 

 

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. may turn into white powder residue

1.Turn heater off when using furniture pol- ish, wax, cleaners, or similar products

Remote does not function (GHRC and GHRCTA Series only)

1.Battery is not installed. Battery power is low

1.Replace 9-volt batteries in receiver and hand-held remote control

For morevisit www..com

111285-01B

Page 22 Page 24
Image 23
Page 22 Page 24
Contents What to do if YOU Smell GAS OWNER’S Operation Installation ManualUnvented VENT-FREE GAS Fireplace Insert Safety Information Table of ContentsLocal Codes Unpacking Remote Control AccessoriesProduct Features Product IdentificationConfined and Unconfined Space AIR for Combustion and VentilationProviding Adequate Ventilation Unusually Tight ConstructionVentilation Air From Inside Building Determining FRESH-AIR Flow for Heater LocationVentilation AIR Determining if You Have a Confined or Unconfined SpaceVentilation Air From Outdoors InstallationCheck GAS Type Electrical Hookup Installing Surround KIT GS38 or GS43Blower Accessory Installation Clearances Installing HoodInstallation Items Needed Installing GAS Piping to Fireplace LocationMantel Clearances for Insert Installation Vent Pointing Down Connecting Fireplace Insert to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemAssembling and Attaching Trim Fireplace Insert Installation Into Masonry FireplacePressure Testing Fireplace Insert Gas Connections Attaching Trim to Fireplace Surround Installing LogsInstalling 9-Volt Battery Not Included in Receiver Installing 9-VOLT BatteriesLighting Instructions For Your Safety Read Before LightingOperating Fireplace Insert ON/OFF Series Model Ghrcb Manual Lighting ProcedureTo Turn OFF GAS To Appliance Optional HAND-HELD Remote OperationThermostat Series Model Ghrctb Manual ModeAuto Thermostatic Mode Safety FeaturesBurner Primary AIR Holes Inspecting BurnersPilot Flame Pattern Burner Flame PatternLogs Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Specifications Wiring DiagramsObserved Problem Possible Cause TroubleshootingObserved Problem Possible Cause Remedy Gas leak. See Warning statement Parts Under Warranty Replacement PartsTechnical Service Service HintsModels VI33NR and VI33PR Illustrated Parts BreakdownKEY Part Number VI33NR VI33PR Description QTY Parts ListFireplace Insert VI33NR and VI33PR KEY Part Number Description QTY Cleaning KIT GCK Receiver and HAND-HELD Remote Control KIT Ghrcb SeriesWALL-MOUNT Thermostat Switch GWMT1 WALL-MOUNT ON/OFF Switch GWMS2Owners Registration Form Tape 111285-01B Warranty Information
Top Page Image Contents