Desa VTGF33NRB, VTGF33PRB Troubleshooting, Observed Problem Possible Cause Remedy

Page 27

TROUBLESHOOTING

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When buttons on remote control

1. Battery in remote control

1.

Replace battery in remote

are pressed, there is no response

 

is either missing or has low

 

control

from fireplace

 

power

2.

Point remote control toward

 

2.

Remote control is not pointed

 

 

toward fireplace

 

lower front panel of fireplace

 

3.

Manual ignition bypass

 

when operating

 

3.

Place manual ignition bypass

 

 

switch not in OFF position

 

switch in OFF position

 

4.

No power available to

4.

Make sure power cord is

 

 

fireplace

 

plugged into electrical outlet

 

5.

Ignitor electrode not con-

 

and outlet has power

 

5.

Reconnect ignitor cable

 

 

nected to ignitor cable

6.

Replace ignitor cable

 

6.

Broken ignitor cable

 

7.

Ignitor electrode broken

7.

Replace electrode

 

8.

Ignitor electrode positioned

8.

Replace ODS pilot

 

 

wrong

 

 

When wall switch button is

1. No power available to

1.

Make sure power cord is

pressed, there is no response

 

fireplace

 

plugged into an electrical

from fireplace

2.

Manual ignition bypass

 

outlet and outlet has power

 

2.

Place manual ignition bypass

 

 

switch not in OFF position

 

switch in OFF position

 

3.

Wall switch wire harness is

3.

Check continuity of wall

 

 

disconnected

 

switch wire harness. Make

 

 

 

 

sure plug on wall switch wire

 

 

 

 

harness is fully inserted into

 

 

 

 

socket on circuit board in fire-

 

 

 

 

place. Replace if necessary

 

 

 

 

Burner does not light after ODS/

1. Burner orifice clogged

1.

Clean burner (see Cleaning

pilot is lit

 

 

 

and Maintenance, page 25) or

 

 

 

 

replace burner orifice

 

2.

Inlet gas pressure is too low

2.

Contact local gas company

 

 

 

 

Delayed ignition burner

1. Manifold pressure is too

1.

Contact local natural or pro-

 

 

low

 

pane/LP gas company

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning

 

 

 

 

and Maintenance, page 25) or

 

 

 

 

replace burner orifice

113134-01B

www.desatech.com

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Contents What to do if YOU Smell GAS Table of Contents Safety Information Product Identification AIR for Combustion Ventilation Product FeaturesLocal Codes UnpackingConfined Space and Unconfined Space Providing Adequate VentilationDetermining FRESH-AIR Flow for Heater Location Unusually Tight ConstructionVentilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Electrical Hookup InstallationInstallation Clearances Check GAS TypeInstallation Sequence Removing Fireplace Screen and Floor AssemblyMinimum 16 inches from Side Wall For Recessed Installation Electrical Connections for Power CordRelocating Wall Switch Assembly For Mantel InstallationMounting Wall Switch Assembly to Wall for Recessed Fireplace Remove wall switch assembly from bracketMounting Wall Switch Assembly to Side of Mantel Opening in Wall or Mantel Wall Wall Switch Assembly ScrewsInstallation Items Needed Installing GAS Piping to Fireplace LocationCheck all gas connections for leaks. See Connecting Fireplace to GAS SupplyAssembly, NaturalChecking GAS Connections Test Pressures Equal To or Less Than 1/2 Psig 3.5 kPaTest Pressures In Excess Of 1/2 Psig 3.5 kPa Break off nailing flanges see with hammer or pliers Conventional Fireplace InstallationInserting Fireplace Into Cabinet Mantel BUILT-IN Fireplace InstallationAttaching Fireplace to Wall Studs Assembling Perimeter Trim Installing HoodInstalling Log #2 Right Log #3 Left Installing LogsOperating Fireplace Installing Battery Into RemoteInstalling Screen For Your Safety Read Before LightingUsing Supplied Wall Switch Assembly Using Hand-Held Wireless Remote ControlNormal Lighting Instructions To Turn OFF GAS To Appliance Manual Lighting Instructions for Electrical Power OutageShutting Off Heater Wall Switch Shutting Off Heater Wireless Remote ControlPilot Flame Pattern Inspecting BurnersOptional Blower Operation Operating FANBurner Injector Holders Inspected yearly by a qualified service personYou could damage the pilot assembly Burner Flame PatternsCleaning Maintenance SpecificationsLogs Observed Problem Possible Cause Remedy TroubleshootingTurning control knob to Not enough air Check burner for dirt OperationGas regulator defective Nance, Replace regulator On windows Tilation airEnough Clean ODS/pilot seeProblem could be caused by AssemblyStatement above Gas leak. See WarningParts Under Warranty Replacement PartsService Hints Technical ServiceIllustrated Parts Breakdown KEY Part Number Description QTY Parts ListFireplace Models VTGF33NRB and VTGF33PRB 100639-01 104356-02 Not a field replacement part Accessories Cabinet Mantel and Full Hearth Base Laminate Trim for Hearth or MantelFire Crackle CF6-A Extruded Louver KIT Receiver and HAND-HELD Thermostat Remote Control KIT Ghrctb Receiver and HAND-HELD Remote Control KIT GhrcbFirebox Brick Liner G8005 Diameter Holes Diameter 2 Holes TemplatesThis page Intentionally Left Blank Wiring Diagram 113134-01B 113134-01B Warranty Information Keep this WarrantyLimited Warranty VENT-FREE GAS Fireplace

VTGF33NRB, VTGF33PRB specifications

Desa VTGF33PRB and VTGF33NRB are advanced heating solutions that combine innovative technology and design for optimal performance and user convenience. These models are well-suited for residential and commercial applications, providing efficient heating while enhancing the overall aesthetic of any space.

One of the main features of the VTGF33PRB and VTGF33NRB is their high-efficiency ratings, which allow them to deliver effective heating with minimal energy consumption. This efficiency not only helps users save on energy bills, but it also makes these models environmentally friendly, aligning with modern sustainability goals.

Both models utilize advanced infrared heating technology, which generates heat by directly warming objects and people in the room rather than heating the air. This results in a more comfortable and even distribution of warmth, providing immediate relief from cold temperatures. The infrared heating method is particularly beneficial in large or drafty spaces, as it can significantly reduce heating times and energy usage.

In terms of design, the VTGF33PRB features a sleek, modern appearance that can easily complement any décor. Its robust construction ensures durability, making it suitable for long-term usage. The VTGF33NRB, on the other hand, offers a more traditional aesthetic, perfect for those who prefer classic designs. Both models are user-friendly, designed with intuitive controls that allow for easy operation and temperature adjustments.

Another noteworthy characteristic of the Desa VTGF33 series is their safety features. Each unit is equipped with advanced safety mechanisms, including tip-over protection, overheat shut-off, and a sturdy base to prevent accidents. These safety features provide peace of mind for users, especially in households with children or pets.

The VTGF33PRB and VTGF33NRB also incorporate quiet operation technology, ensuring that heating is achieved without disruptive noise. This makes them ideal for use in bedrooms, offices, or any space where tranquility is desired.

Overall, the Desa VTGF33PRB and VTGF33NRB are exemplary models that showcase the harmonious blend of efficiency, safety, and design. Their advanced features and technologies make them reliable choices for anyone looking to enhance their heating solutions while maintaining comfort and style. With their commitment to quality and innovation, Desa continues to lead the way in the heating industry.
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