16English
Troubleshooting
1The shaving heads do not move smoothly over the skin.
-Cause: not enough shaving gel/lotion has been applied.
Press the pump button a few times until sufficient NIVEA FOR MEN shaving gel/lotion has been released to allow the shaving heads to move smoothly over your face again.
2Reduced shaving performance
-Cause 1: the shaving heads are dirty.
The shaver has not been cleaned immediately after use and/or has not been rinsed long enough and/or the water used to rinse the shaver was not hot enough.
Clean the shaver thoroughly before you continue shaving. See chapter ‘Cleaning and maintenance’.
-Cause 2: long hairs are obstructing the shaving heads.
Press the release button to open the shaving unit. Turn the wheel anticlockwise (1) and remove the retaining frame (2).
Clean the cutters and guards.
Do not clean more than one cutter and guard at a time, since they are all matching sets. If you accidentally mix up the cutters and guards, it may take several weeks before optimal shaving performance is restored.
Remove the hairs with the brush supplied.
Put the shaving heads back into the shaving unit. Put the retaining frame back into the shaving unit and turn the lock clockwise.
To prevent long hairs from obstructing the shaving heads, remove the shaving heads once a month and clean them with the brush supplied.