16ENGLISH
ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE,TORT, OR ANY OTHER LEGAL THEORY. SUCH
DAMAGES INCLUDE,WITHOUT LIMITATION, LOSS OF SAVINGS
OR REVENUE; LOSS OF PROFIT; LOSS OF USE;THE CLAIMS OF
THIRD PARTIES INCLUDING,WITHOUT LIMITATION, DENTISTS
AND DENTAL HYGIENISTS; AND COST OF ANY SUBSTITUTE
EQUIPMENT OR SERVICES. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
Troubleshooting Guide
If you are unable to solve your problem by means of the troubleshooting guide below, in North America contact
Problem | Solution |
The Sonicare toothbrush does not work | Recharge your Sonicare for at least 24 hours. |
|
|
| Verify your Sonicare is plugged into a live electrical outlet and not into |
| an outlet controlled by a light switch. |
| You may need to |
|
|
I feel a tickling sensation when I use Sonicare. | You may experience a slight tickling/tingling sensation when using |
| Sonicare for the first time. As you become accustomed to brushing |
| with Sonicare, this sensation will diminish. |
The brush head rattles when I use Sonicare. | Sonicare should produce a gentle hum during operation.Tightening |
| the brush head nut can eliminate excessive rattling. If rattling does not |
| stop, you may need to replace the brush head. |
|
|
| Make sure you have removed your travel cap before switching the |
| appliance on. |
The brush head chatters against my teeth. | This can be avoided by keeping the brush head properly oriented, |
| with the brush head placed on the gumline at an angle of 45 degrees. |
|
|
Brushing seems less powerful. | The handle may need recharging. |
| The |
| 'Features'). |
|
|
| You may need to clean your brush head. |
| You may need to replace your brush head. |
|
|
| The Dual speed button may be set to reduced speed. |
Unpleasant odor | Clean the handle, brush head and charger thoroughly (see 'Cleaning'). |
|
|
| Replace the brush head with a new one. |
The LED blinks yellow. What does this mean? | The blinking yellow LED indicates that fewer than 3 brushings remain. |
| Recharge your Sonicare for at least 24 hours. |
The appliance has an extra 30 seconds of brushing time. What is this for?
This function provides additional time for brushing troublesome areas where plaque collects and gum disease starts. It is recommended you use the extra 30 seconds of brushing time to