Mitel ACD 2000 Using the Auto Answer Feature, To Activate Auto Answer, To Deactivate Auto Answer

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Using the Auto Answer Feature

You may prefer to answer your calls automatically using the Auto Answer feature, for either handset or headset operation. Once programmed, when you receive a call you hear one short ring before being automatically connected to the caller.

Never leave your telephone unattended while the Auto Answer feature is turned on.

To Activate Auto Answer

To activate the Auto Answer feature:

1.Press the Auto Answer Feature Key. The indicator beside the Auto Answer key turns on.

To Deactivate Auto Answer

To deactivate the Auto Answer feature:

1.Press the Auto Answer Feature Key. The indicator beside the Auto Answer key turns off.

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Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? About Your 5010 IP Phone Personal KeysLine Select Keys/Line Appearances Line Status Indicators Feature KeysMain Display SuperKey Function KeysFeature Access Codes Features Not AvailablePage ACD 2000 Agent Features Capabilities What are Agent Groups? Page When You Are Ready to Log LoggingDisplaying Agent Log-In Information When You Are Ready to Log Out Logging OutAnswering Calls Using the Auto Answer Feature To Activate Auto AnswerTo Deactivate Auto Answer Using a Headset To Install a Headset no Feature Control SwitchHandling Calls with a Headset no Feature Control Switch To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer Taking a Break from Calls Make Busy Feature How to Activate Make BusyHow to Remove Make Busy Queue Threshold Alert Visual IndicationsDisplaying Queue Status Personal Directory