Mitel ACD 2000 manual

Page 13

Using and Canceling the Work Timer describes the purpose of the Work Timer and the procedure for answering calls without waiting for the Timer to expire.

Taking a Break from Calls (Make Busy Feature) describes the procedure for placing your set in a pause mode when you need to be away from your set for brief periods of time, without the need to log out and subsequently log in again.

Queue Threshold Alert is a method of alerting you as to the status of your ACD Group (Queue). This section describes the conditions under which an alert would occur and describes how you will be notified when there is a backlog of long- waiting calls.

Displaying Queue Status describes the procedure for displaying the current workload conditions of your ACD Group (Queue).

13

Image 13

Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Personal Keys About Your 5010 IP PhoneLine Select Keys/Line Appearances Feature Keys Line Status IndicatorsMain Display Function Keys SuperKeyFeatures Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to LogDisplaying Agent Log-In Information Logging Out When You Are Ready to Log OutAnswering Calls To Activate Auto Answer Using the Auto Answer FeatureTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a HeadsetTo Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Activate Make Busy Taking a Break from Calls Make Busy FeatureHow to Remove Make Busy Visual Indications Queue Threshold AlertDisplaying Queue Status Personal Directory