Taking a Break from Calls Make Busy Feature

Taking a Break from Calls (Make Busy Feature)

The way to temporarily restrict your set from receiving calls is to activate the Make Busy feature. The main purpose of Make Busy is to relieve you from your Automatic Call Distribution (ACD) workload for relatively brief periods of time, thereby avoiding the need to log out and subsequently log in again. Make Busy ensures that an ACD set does not receive calls when you are unavailable. Make Busy applies to only ACD sets and to only those stations that have logged in as ACD Agents. Any set not logged in for ACD calls remains in the Make Busy state until an Agent Log-In is performed.

Your 5010 IP Phone operates as a normal telephone except for ACD use during the Make Busy state. You can activate this feature between calls or during a call in progress. The Make Busy state commences upon completion of that call. This allows you to activate this feature before your set can ring again for another call.

How to Activate Make Busy

To activate the Make Busy feature:

·Press the Make Busy Feature Key. Your set displays MAKE BUSY until it is deactivated.

How to Remove Make Busy

To deactivate the Make Busy feature:

·Press the Make Busy Feature Key. Make Busy is removed from your set, and the display returns to idle.