Mitel ACD 2000 manual Feature Access Codes, Features Not Available

Page 9

Feature Access Codes

The following telephone features can be activated or disabled by Feature Access codes, when no Feature Keys are programmed for this purpose:

·Auto Answer

·Do Not Disturb

·Make Busy

·Headset Operation

·Login

·Logout

Contact your System Administrator for these and other Feature Access codes available on your telephone system, or to have these features programmed to be activated by a Feature Key. Record your Feature Access codes in the Personal Directory table at the end of this guide.

Features Not Available

There may be procedures in this guide which you cannot perform on your telephone, and your display may not appear exactly as in the illustrations in this guide. You may also have additional functionality not described in this guide. The reason for this is that your company has specially selected your features and calling privileges. See your System Administrator if you have any questions.

9

Image 9
Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? About Your 5010 IP Phone Personal KeysLine Select Keys/Line Appearances Line Status Indicators Feature KeysMain Display Function Keys SuperKeyFeatures Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to LogDisplaying Agent Log-In Information Logging Out When You Are Ready to Log OutAnswering Calls Using the Auto Answer Feature To Activate Auto AnswerTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a HeadsetTo Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer Taking a Break from Calls Make Busy Feature How to Activate Make BusyHow to Remove Make Busy Visual Indications Queue Threshold AlertDisplaying Queue Status Personal Directory