Mitel ACD 2000 manual SuperKey, Function Keys

Page 8

The SuperKey

When you press the SuperKey Function Key, the main display changes. In particular, prompts on the screen change. Prompts appear only when they can be used and if they are available to you.

To exit a SuperKey session, press the SuperKey once more.

Function Keys

The Function Keys are located just below the main display. A number of the 5010 IP Phone features are accessed by using the Function Keys on your telephone.

1.Message Key: for sending and responding to messages.

2.Hold Key (red key): for placing calls on hold.

3.SuperKey (blue key): for programming Personal Keys as Speed Call Keys, accessing most set features, and displaying set information.

4.Trans/Conf Key: for transferring calls and setting up conference calls.

5.Redial Key: for redialling the last dialed number.

6.é and ê Keys: for changing the volume of the handset receiver, the volume and pitch of the ringer, and adjusting the contrast of the main display.

7.Cancel Key: for canceling call features in progress.

8

Image 8
Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Line Select Keys/Line Appearances About Your 5010 IP PhonePersonal Keys Main Display Line Status IndicatorsFeature Keys SuperKey Function KeysFeature Access Codes Features Not AvailablePage ACD 2000 Agent Features Capabilities What are Agent Groups? Page When You Are Ready to Log LoggingDisplaying Agent Log-In Information When You Are Ready to Log Out Logging OutAnswering Calls To Deactivate Auto Answer Using the Auto Answer FeatureTo Activate Auto Answer Using a Headset To Install a Headset no Feature Control SwitchHandling Calls with a Headset no Feature Control Switch To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Remove Make Busy Taking a Break from Calls Make Busy FeatureHow to Activate Make Busy Queue Threshold Alert Visual IndicationsDisplaying Queue Status Personal Directory