Mitel ACD 2000 manual Personal Directory

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Personal Directory

Your Extension Number: ____________________

Your Agent I.D. Number: ____________________

Your Supervisor I.D. Number: ________________

Your Group Name/Number: ___________________

Use this table to record your frequently used numbers.

Name

Number

Use this table to record the feature access codes you are most likely to need on your telephone.

Feature

Access Code

Auto Answer

Do Not Disturb

Headset Operation

Make Busy

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Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Line Select Keys/Line Appearances About Your 5010 IP PhonePersonal Keys Main Display Line Status IndicatorsFeature Keys SuperKey Function KeysFeature Access Codes Features Not AvailablePage ACD 2000 Agent Features Capabilities What are Agent Groups? Page When You Are Ready to Log LoggingDisplaying Agent Log-In Information When You Are Ready to Log Out Logging OutAnswering Calls To Deactivate Auto Answer Using the Auto Answer FeatureTo Activate Auto Answer Using a Headset To Install a Headset no Feature Control SwitchHandling Calls with a Headset no Feature Control Switch To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Remove Make Busy Taking a Break from Calls Make Busy FeatureHow to Activate Make Busy Queue Threshold Alert Visual IndicationsDisplaying Queue Status Personal Directory