Mitel ACD 2000 manual Using a Headset, To Install a Headset no Feature Control Switch

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Using a Headset

Note: Your system administrator may have enabled full-time headset operation on your telephone. Telephones with full-time headset operation enabled must be operated only with headsets.

Telephones that are not programmed for full-time headset operation will provide a HEADSET key to allow you to switch between handset and amplified headset (no feature control switch) operation.

Switching between handset and headset mode when using a Headset with Feature Control Switch can be accomplished by connecting or disconnecting the headset at the quick-disconnect plug on the headset cord, but you should also disable headset operation if the handset will be used for an extended period of time.

A headset can be used either in regular answer mode or with the Auto Answer feature programmed.

Most headsets are installed using the same jack that the handset plugs into. Mitel Networks Headsets with Feature Control Switch (PN 9132-800-500-NA/ 9132-800-501-NA) plugs into the dedicated headset jack (the jack nearest the front of the set).

To Install a Headset (no Feature Control Switch)

To install the headset for your use, perform the following tasks:

1.When the telephone is not in use, lift the handset from the cradle and carefully turn the set upside down.

2.Unplug the handset cord where it connects to the telephone.

3.Plug in the headset cord in the same place.

4.Set the telephone upright and press the Headset Feature Key.

5.Store your handset in a safe place.

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Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Personal Keys About Your 5010 IP PhoneLine Select Keys/Line Appearances Feature Keys Line Status IndicatorsMain Display Function Keys SuperKeyFeatures Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to LogDisplaying Agent Log-In Information Logging Out When You Are Ready to Log OutAnswering Calls To Activate Auto Answer Using the Auto Answer FeatureTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a HeadsetTo Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Activate Make Busy Taking a Break from Calls Make Busy FeatureHow to Remove Make Busy Visual Indications Queue Threshold AlertDisplaying Queue Status Personal Directory