Mitel ACD 2000 manual

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DUE TO THE DYNAMIC NATURE OF THE PRODUCT DESIGN, THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. MITEL NETWORKS, ITS AFFILIATES, AND/OR ITS SUBSIDIARIES ASSUME NO RESPONSIBILITY FOR ERRORS AND OMISSIONS CONTAINED IN THIS INFORMATION.

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Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? Line Select Keys/Line Appearances About Your 5010 IP PhonePersonal Keys Main Display Line Status IndicatorsFeature Keys SuperKey Function KeysFeature Access Codes Features Not AvailablePage ACD 2000 Agent Features Capabilities What are Agent Groups? Page When You Are Ready to Log LoggingDisplaying Agent Log-In Information When You Are Ready to Log Out Logging OutAnswering Calls To Deactivate Auto Answer Using the Auto Answer FeatureTo Activate Auto Answer Using a Headset To Install a Headset no Feature Control SwitchHandling Calls with a Headset no Feature Control Switch To Install a Headset with Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer How to Remove Make Busy Taking a Break from Calls Make Busy FeatureHow to Activate Make Busy Queue Threshold Alert Visual IndicationsDisplaying Queue Status Personal Directory