Mitel ACD 2000 manual Contents

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Contents

General Information About this Guide	4
What is Automatic Call Distribution (ACD)?	5
About Your MITEL Networks 5010 IP Phone	6
Personal Keys	6
Line Select Keys/Line Appearances	6
Line Status Indicators	7
Feature Keys	7
Main Display	7
The SuperKey	8
Function Keys	8
Feature Access Codes	9
Features Not Available	9
ACD Agent Features and Capabilities	11
What are Agent Groups?	12
Logging In	14
Displaying Agent Log-In Information	15
Logging Out	16
Answering Calls	17
Using the Auto Answer Feature	18
Using a Headset	19
Using and Canceling the Work Timer	22
Taking a Break from Calls (Make Busy Feature)	23
Queue Threshold Alert	24
Displaying Queue Status	25
Personal Directory	26

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Contents 3300 Page Contents General Information About this Guide What is Automatic Call Distribution ACD? About Your 5010 IP Phone Personal KeysLine Select Keys/Line Appearances Line Status Indicators Feature KeysMain Display Function Keys SuperKeyFeatures Not Available Feature Access CodesPage ACD 2000 Agent Features Capabilities What are Agent Groups? Page Logging When You Are Ready to LogDisplaying Agent Log-In Information Logging Out When You Are Ready to Log OutAnswering Calls Using the Auto Answer Feature To Activate Auto AnswerTo Deactivate Auto Answer To Install a Headset no Feature Control Switch Using a HeadsetTo Install a Headset with Feature Control Switch Handling Calls with a Headset no Feature Control SwitchHandling Calls with a Headset with Feature Control Switch Using and Canceling the Work Timer Taking a Break from Calls Make Busy Feature How to Activate Make BusyHow to Remove Make Busy Visual Indications Queue Threshold AlertDisplaying Queue Status Personal Directory