Toshiba CIX-SG-CCACD-VB manual Status Features, Logging In/Out

Page 17

Status Features	2

This chapter lists all the ACD features applicable to an Agent's or Supervisor's station for changing status.

•Logging In/Out

•Unavailable/Available

•End Wrap Up Time

•Status Display

•Shift Mode (Supervisor)

•Queue Alarms

Note If your telephone does not have an LCD, you will hear tones to notify you when an entry has been accepted or rejected. The following procedures indicate when tones are played. LCD telephones will not play tones.

Logging In/Out

You become enabled for handling calls associated with ACD Group(s) by logging in. By entering a valid Agent ID, password, and ACD group number, your telephone becomes available for receiving ACD calls, and the ACD feature codes are activated.

The extension that is used to log into an ACD Group becomes the telephone's ACD Call button.

Strata CIX ACD Agent/Supervisor Telephone 05/06

7

Image 17

Contents ACD Agent/Supervisor Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Features Introduction Calls attention to important instructions or information ConventionsCD-ROMs Related Documents/MediaIntroduction ACD Agent Grand TourACD Telephone ACD Group Supervisor4886$/6 $& Flexible Buttons Extension Number Buttons Tones Agent Telephone StatusLogging In/Out Status FeaturesTo Log To Log Out of all groups To become Available Unavailable and AvailableTo Log Out of one or more groups To end Wrap Up Time End Wrap Up TimeTo Display Status for an Agent Status DisplayTo Display Status for a Group or a Queue To Use Auto Scroll Off Options To turn Auto Scroll On or OffTo set the Auto Scroll Interval To Use Auto Scroll On OptionsTo change ACD shift mode Shift ModeSupervisor Only Feature To view Alarms Queue AlarmsStatus Features Feature Interaction Call FeaturesHold Answering CallsTo answer an ACD call To place calls on HoldTo Pick up an ACD call ringing at another station ACD Call PickupTo call your Supervisor for Help ACD HelpTo answer an Agent’s call for Help Agent Assistance Help CallTo Enter a Work Unit Code Work UnitsTo Monitor a call To cancel MonitoringCall Monitoring/Join Call To Join a call ACD IndexIndex ~ W Index