Call Features
Work Units
Work Units
The Work Unit feature enables tracking of ACD calls by assigning Work Unit codes. The tracking is useful, because of the information that can be collected, for example; response to sales campaigns, calls from a particular area, etc. The codes are recorded by MIS for reporting purposes.
Multiple numbers can be entered for a call. The account code counts will reflect the total of all entries, but some reports will only show the most recent code entered.
Work Units can be registered on any call appearing on the ACD Call button. Work Units may be entered anytime during the call.
To Enter a Work Unit Code
1.While talking on a call on ACD Call, press Work Unit. The Work Unit LED flashes. The conversation is not interrupted.
2.Enter the Work Unit digits.
3.Press #. The display on the right shows for three seconds after entering a valid code. Work Unit LED turns off.
Enter Work Units
XXXXXXXX
Work Units Set: To: <Work Units>
22 | Strata CIX ACD Agent/Supervisor Telephone 05/06 |