Shift Mode, Supervisor Only Feature | Toshiba CIX-SG-CCACD-VB

Status Features

Shift Mode

Supervisor Only Feature

An ACD Group Supervisor can press Start/End Shift to manually start or end a shift, or to enable a pre-defined shift schedule. Only someone who has logged in as a Supervisor can activate or cancel this feature.

The ACD application will start up in the same mode that it was in at the last shut down. For example, if the shift was “Disabled” at the time of shut down, it will be “Disabled” when the ACD application starts again, unless a Supervisor “Enables” the shift.

To change ACD shift mode

1.While idle, press ACD Call + Start/End Shift + yyy. (yyy = ACD Group number)

2.Choose the mode to operate by dialing the appropriate code:

1 - Enabled

2 - Disabled

3 - Scheduled (follows pre-defined schedule)

Status: Enabled

2 Disabled 3 Schedule

The current status displays on the top row of the LCD. The available options display on the bottom row. When the status changes, this is shown on the LCD and the available options also change.

If Disabled is chosen then the Start/End Shift LED blinks, then turns off. If calls are in queue when the shift is disabled, they will be routed to the re-route destination assigned in the Strata ACD Administration program. The LED turns off when all calls are cleared.

3. When prompted, you can enter another queue number and repeat Step 2 or hang up.

14	Strata CIX ACD Agent/Supervisor Telephone 05/06