Toshiba CIX-SG-CCACD-VB manual Queue Alarms, To view Alarms

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Status Features

Queue Alarms

Queue Alarms

During queue operation, a number of conditions can send an alarm indication to Agent’s and Supervisor’s telephones. These warnings are to alert the Supervisor or Agent that some action may be necessary to correct for the condition.

To view Alarms

Alarms for the Queues will automatically appear and provide an audible ringing sound on the phone. Emergency Call type ringing occurs when the phone is idle.

When the Emergency Call ringing sounds (repeating high/low ringing), press the CLR (Clear) Soft Key to turn the alarm off. The Alarm stops and the LED turns off. Repeat for additional alarms.

Calls Waiting

CLR

Strata CIX ACD Agent/Supervisor Telephone 05/06

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Contents ACD Agent/Supervisor Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Features Introduction Calls attention to important instructions or information ConventionsCD-ROMs Related Documents/MediaIntroduction ACD Agent Grand TourACD Telephone ACD Group Supervisor4886$/6 $& Flexible Buttons Extension Number Buttons Tones Agent Telephone StatusLogging In/Out Status FeaturesTo Log To Log Out of all groups To Log Out of one or more groups Unavailable and AvailableTo become Available To end Wrap Up Time End Wrap Up TimeTo Display Status for a Group or a Queue Status DisplayTo Display Status for an Agent To Use Auto Scroll Off Options To turn Auto Scroll On or OffTo set the Auto Scroll Interval To Use Auto Scroll On OptionsSupervisor Only Feature Shift ModeTo change ACD shift mode To view Alarms Queue AlarmsStatus Features Feature Interaction Call FeaturesHold Answering CallsTo answer an ACD call To place calls on HoldTo Pick up an ACD call ringing at another station ACD Call PickupTo call your Supervisor for Help ACD HelpTo answer an Agent’s call for Help Agent Assistance Help CallTo Enter a Work Unit Code Work UnitsCall Monitoring/Join Call To cancel MonitoringTo Monitor a call To Join a call ACD IndexIndex ~ W Index