Status Features
End Wrap Up Time
End Wrap Up Time
When you have completed an ACD call, your telephone may enter the Wrap Up mode automatically if that option is selected for your ACD group. Wrap Up mode is a pre- defined mode with a time limit that enables you to process paperwork or complete items related to your last ACD call without interruption. ACD calls are routed to you again when the Wrap Up time limit expires or you end it.
When you have completed your paperwork, you can end the Wrap Up time period by pressing End Wrap Up work. You can make/receive PBX calls during the Wrap Up time period.
To end Wrap Up Time
When a call has completed, your phone automatically enters the Wrap Up state. The LCD shows this and the remaining time until your phone will become available for the next call.
ACD Wrap Up mm:ss
Press End Wrap Up. Wrap Up time will end in one second and your LCD returns to idle. You are now available to accept incoming ACD calls.
Strata CIX ACD Agent/Supervisor Telephone 05/06 | 11 |