Toshiba
CIX-SG-CCACD-VB
manual
Status Features
Queue Alarms
Call Features
To cancel Monitoring
Shift Mode
Page 26
Status Features
Queue Alarms
16
Strata CIX ACD Agent/Supervisor Telephone 05/06
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Page 27
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Page 25
Page 27
Contents
ACD Agent/Supervisor Telephone User Guide
Publication Information
Toshiba America Information SYSTEMS, INC. Tais
Toshiba America Information Systems, Inc
Contents
Call Features
Introduction
Conventions
Calls attention to important instructions or information
Related Documents/Media
CD-ROMs
Introduction
Grand Tour
ACD Agent
ACD Group Supervisor
ACD Telephone
4886$/6 $&
Flexible Buttons
Extension Number Buttons
Agent Telephone Status
Tones
Status Features
Logging In/Out
To Log
To Log Out of all groups
To become Available
Unavailable and Available
To Log Out of one or more groups
End Wrap Up Time
To end Wrap Up Time
To Display Status for an Agent
Status Display
To Display Status for a Group or a Queue
To set the Auto Scroll Interval
To turn Auto Scroll On or Off
To Use Auto Scroll Off Options
To Use Auto Scroll On Options
To change ACD shift mode
Shift Mode
Supervisor Only Feature
Queue Alarms
To view Alarms
Status Features
Call Features
Feature Interaction
To answer an ACD call
Answering Calls
Hold
To place calls on Hold
ACD Call Pickup
To Pick up an ACD call ringing at another station
ACD Help
To call your Supervisor for Help
Agent Assistance Help Call
To answer an Agent’s call for Help
Work Units
To Enter a Work Unit Code
To Monitor a call
To cancel Monitoring
Call Monitoring/Join Call
To Join a call
Index
ACD
Index
~ W
Index
Related pages
All Feature page
Convenience Features for LG Electronics LHB977
Features may not be available on the DVD for Philips MX5700D
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