Toshiba CIX-SG-CCACD-VB manual Index

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C

call

forwarding, 17 monitoring, 23

call pickup, 19 CD-ROMs, v

CLR (Clear) Soft Key, 15 conference, 20

D

definitions buttons, 4

disabled (shift status), 14 display status, 2

Display Status button, 5, 12 do not disturb (DND), 17

E

enabled (shift status), 14 End Wrap Up button, 4, 11 end wrap up time, 11 entry tone, 6

extension number, iv number buttons, 5

F

Feature button, 13 flexible buttons, 4

G

group

log out, 10

H

help, 2, 20, 21 hold, 18

Index

C ~ Q

J

Join button, 2, 4 join call, 23, 24

L

log in/out, 7 agent, 6 supervisor, 9

Log In/Out button, 4, 8 log out

group, 9 groups, 9 individual groups, 10

M

mailbox, 5 Mode button, 13 monitor, 23

Monitor Call button, 2, 4, 23 Msg button, 5

N

non-LCD call, 6

P

passcode, 8 PBX call, 6

phantom extension number, 5 pickup, 19

primary extension number, 5

Q

queue alarms, 15 number, 8 status, 2, 12

Strata CIX ACD Agent/Supervisor Telephone 05/06

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Contents ACD Agent/Supervisor Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Call Features Introduction Conventions Calls attention to important instructions or informationRelated Documents/Media CD-ROMsIntroduction Grand Tour ACD AgentACD Group Supervisor ACD Telephone4886$/6 $& Flexible Buttons Extension Number Buttons Agent Telephone Status TonesStatus Features Logging In/OutTo Log To Log Out of all groups Unavailable and Available To Log Out of one or more groupsTo become Available End Wrap Up Time To end Wrap Up TimeStatus Display To Display Status for a Group or a QueueTo Display Status for an Agent To turn Auto Scroll On or Off To Use Auto Scroll Off OptionsTo set the Auto Scroll Interval To Use Auto Scroll On OptionsShift Mode Supervisor Only FeatureTo change ACD shift mode Queue Alarms To view AlarmsStatus Features Call Features Feature InteractionAnswering Calls HoldTo answer an ACD call To place calls on HoldACD Call Pickup To Pick up an ACD call ringing at another stationACD Help To call your Supervisor for HelpAgent Assistance Help Call To answer an Agent’s call for HelpWork Units To Enter a Work Unit CodeTo cancel Monitoring Call Monitoring/Join CallTo Monitor a call To Join a call Index ACDIndex ~ W Index